Muhammad Farooq Khan

 Manage on ground team to achieve nation wide targets.
 Build relationship with merchants and brands in the market.
 Hiring and training of ground and operation teams.
 Responsible for collection of data from the market as per brand requirement for AI learning.
 Monitor live sales reports, and oversee merchant incentive reimbursement.
 Ensure accurate data on product planograms.
 Monitoring and verification of live reports generated by AI .
 Responsible to resolve software or application issues.
 Internal coordination with tech teams regarding the issues.
 Coordination with external brand teams for smooth execution of project as per their
requirement .
 Verification of images of planogram after submission from the brand team.
 Responsible for the execution of customer trade promos in the market.
 Responsible to provide planogram result with 90% accuracy through AI.
 Successful Pilot with P&G, Colgate Pakistan, Friesland Campina and Unilever Walls.
 Successfully working with Walls and Freisland on Display AI and customer trade promotion
project.
 Responsible for testing of newly created chatbots to make sure its smooth operation.
 Verification and checking of client Backend and BI Dashboards to ensure all the displaying
calculations and options are working perfectly.

 Manage loyalty merchants nation-wide.
 Responsible to resolve complaints regarding loyalty cards of the customer.
 Issuance of new loyalty cards to new customers.
 Manage company partners and alliance for smooth operations.
 To verify suspicious transactions of customers.
 Co-ordinate with partners to resolve any issues at merchant end.
 Responsible to fetch transaction report and make reimbursements separately for each
merchants.
 Prepare agreement for merchant to be acquired.
 Managing 2 members of the team.
 Create seasonal marketing activities for our customers.
 Leading and training of the team.
 Developing marketing strategies to acquire and attract more customers.
 Market visits to ensure there are no complaints.
 Coordination with other departments to resolve the issue in less time.
 Processing of batch reports on monthly basis Conventional and Takaful separately for processing
of new loyalty cards.

 Work as wholeseller and retailer of mobile accessories at the same time on the shop.
 Manage Easy Paisa, Mobi Cash and all the easy loads to fulfill customer need.
 Market visit to generate new sales.
 Visit existing clients to take new orders, delivery and recovery of payments.
 Manage all the purchases and sales.
 Manage over all inventory of retail and wholesale separately.
 Provide sales after service to existing clients.
 Follow up with the importers to keep the inventory updated.
 Managing more than 20 clients in different areas of Karachi.

 Joined UBL OMNI as BDE in 2010 and promoted in 2012 based on area development
target achievements and growth in volumes of UBP DR and Mobile Wallets
 To achieve yearly targets on monthly basis given by the management.
 Manpower recruitment to fill up all existing vacancies or vacancies arising out of expansion plan
within a reasonable period of time
 Training & Development of the team member both classroom and in field (On Job Training) to
achieve better result and to prepare them to take higher responsibilities in future as when the
need arises
 To guide and assist AM and BDE in their respective territories to enable them to achieve targets
 To monitor the work done by the team members and advise measure to bring out about an
improvement in the quality of the field work in order to produce higher result
 To develop the team spirit among BDEs
 To ensure maintenance of healthy relationship with the Agent and Merchant Network, and carry
out activities with the team to motivate them to increase their interest in the product
 To coordinate with IT, Sales Support, Branches and other concerned departments time to time for
resolution of complaints
 To ensure that the agents are properly following the rules and regulations of Direct Agency
Agreement
 To provide feedback to the Senior Management on all the activities of self, team and seek advice
for continuous improvement
 To Manage Key Accounts (Liquidity Support Agents) maintaining a liquidity of 4 million /day
 To Gather Market Intelligence information on regular basis

 Handling all data of customer connections
 Coordination with technical departments
 Maintain records of modems for allocation
 Maintain all Changes of customer packages and credit Enhancements
 Maintaining Reports of all incidents and prepare permission requests for Installation of fibre
 Prepare minutes of meeting
 Upgrade and degrade MSAN/VOIP/DSL and internet packages
 Prepare applications for refund of deposits and permissions for laying fibre
 Backhand network and system support