Customer Service Officer
Meraas Holding
Total years of experience :10 years, 5 Months
1) Deal directly with customers by face to face interaction.
2) Provide pricing and delivery information.
3) Communicate and coordinate with internal departments.
4) Provide information about the attractions and their backgrounds.
5) Handle and resolve customer complaints.
1)Managing the sales process for new prospects, from initial contact through to closure.
2) Dealing with customer enquiries face to face, over the phone or via email.
3) Contacting prospective customers and discussing their requirements.
4) Achieving all revenue targets & objectives in line with the Area Business Plan.
5) Working closely with the marketing team to produce any sales required for the target market.
6) Reporting business trends and area performance to the National Sales Manager.
7) Developing & maintaining successful business relationships with all prospects.
8) Identifying what customers want.
9) Planning and organizing the day to ensure all opportunities are maximized
10) Developing a full understanding of the business market-place.
1) Deal directly with customers either by telephone, electronically or face to face
2) Respond promptly to customer inquiries
3) Handle and resolve customer complaints
4) Obtain and evaluate all relevant information to handle product and service inquiries
5) Provide pricing and delivery information
6) Perform customer verifications
7) Process orders, forms, applications and requests
8) Organize workflow to meet customer timeframes
9) Direct requests and unresolved issues to the designated resource
10) Keep records of customer interactions and transactions
11) Record details of inquiries, comments and complaints
12) Prepare and distribute customer activity reports
13) Maintain customer databases
14) Communicate and coordinate with internal departments
15) Provide feedback on the efficiency of the customer service process
1) Listed in the top students of the University 2) Awarded Merit Scholarship in almost all the semesters 3) Did Final year thesis on " Impact of debt financing on firm performance".
1) Participated in science projects 2) Won cricket tournament as a team