Muhammad Hassan  خان, SENIOR SUPPORT EXECUTIVE

Muhammad Hassan خان

SENIOR SUPPORT EXECUTIVE

TELENOR BANK EASYPAISA

البلد
باكستان - كراتشي
التعليم
بكالوريوس, BS Maritime Business & Management
الخبرات
4 years, 9 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :4 years, 9 أشهر

SENIOR SUPPORT EXECUTIVE في TELENOR BANK EASYPAISA
  • باكستان
  • أشغل هذه الوظيفة منذ سبتمبر 2019

Provide end-user support by resolving technical issues, troubleshooting hardware and software problems, and ensuring seamless operation of computer systems. Install, configure, and maintain operating systems, software applications, and hardware components for laptops and Desktop. Collaborate with cross-functional teams to implement IT policies and security protocols, ensuring data integrity and network reliability. Conduct regular system updates and maintenance tasks to optimize performance and mitigate potential vulnerabilities. Manage inventory and procurement of IT assets, ensuring cost effective solutions while maintaining quality standards. Respond promptly to IT service requests, providing excellent customer service and technical assistance. Troubleshoot and resolve network connectivity issues, ensuring minimal downtime. Participate in IT projects, such assystem upgrades and migrations, while meeting project deadlines and objectives. Maintain up-to-date knowledge of industry trends, emerging technologies, and best practices in end-user computing.

الخلفية التعليمية

بكالوريوس, BS Maritime Business & Management
  • في Bahria University Karachi
  • ديسمبر 2023

Specialties & Skills

Call Center Development