System Engineer
Egycomm
Total years of experience :6 years, 6 Months
• Configure, maintain, and optimize server infrastructures utilizing Microsoft Windows Server and VMware environments to ensure high availability and performance. Implement routine system updates and monitor for adherence to industry best practices.
• Administer network operations including the configuration and management of routers, switches, firewalls (especially FortiGate), and other networking hardware. Deploy and manage VPN connections and establish secure network communications.
• Oversee the complete Active Directory infrastructure—from user and group management to implementing Group Policies for security and operational eficiency. Ensure system security through regular reviews and updates of permissions and access controls.
• Utilize VMware to create and manage virtual environments, ensuring eficient use of physical resources and improving scalability and disaster recovery processes.
• Implement and monitor security solutions to protect organizational data and infrastructure. Conduct regular system audits to ensure compliance with internal policies and external regulations.
• Provide high-level technical support, troubleshoot complex issues across network and server systems, and guide IT support teams in handling day-to-day IT-related inquiries and problems.
• Lead and participate in IT projects, from planning through to execution, ensuring they meet deadlines, budgets, and requirements. Communicate efectively with stakeholders to provide regular updates and gather feedback.
• Maintain thorough documentation for IT systems and operations, including configuration changes and updates. Prepare detailed reports on infrastructure performance, incident management, and resolutions.
• Develop and deliver training programs designed to enhance the technical skills of IT staf, fostering a culture of continuous learning and development within the department.
• Administer Windows Server environments, ensuring high availability and optimal performance. Manage Active Directory infrastructure including forest and domain design, Group Policy implementation, and user permissions to streamline operations and enhance security.
• Utilize VMware to implement server virtualization projects, reducing physical server count while improving resource allocation and disaster recovery plans.
• Configure and manage FortiGate firewalls and set up secure VPN networks to ensure protected connectivity for remote access. Apply security patches and updates regularly to maintain system integrity against potential vulnerabilities.
• Oversee the installation, configuration, and maintenance of IP telephony systems, particularly Grandstream, to support efective communication channels within the organization.
• Conduct proactive monitoring using tools such as Nagios or SolarWinds to identify and resolve issues before they impact business operations. Handle advanced troubleshooting tasks to rectify network and system issues rapidly.
• Lead a team of IT helpdesk agents, providing mentoring and structured training to improve service delivery and technical support capabilities.
• Serve as the first point of contact for customers seeking technical assistance over the phone, via email, or through a ticketing system. Diagnose and resolve software and hardware issues related to desktops, laptops, network services, and applications.
• Log and track user issues in a help desk system, ensuring all problems are addressed in a timely manner according to SLA (Service Level Agreement) standards. Monitor incident trends to identify areas for improvement in the IT infrastructure.
• Provide clear and efective guidance to users on IT-related activities, including software installations, system updates, and security settings. Educate users on best practices and preventative measures to minimize future issues.
• Perform routine system maintenance and upgrades to ensure optimal performance of IT resources. Monitor system performance and report abnormalities to senior IT staf.
• Set up, configure, and troubleshoot end-user hardware devices and software applications. Ensure all configurations meet company policies and security standards.
• Assist users with password resets and identity verification processes, ensuring adherence to security protocols. Educate users on secure password creation and management practices.
• Collaborate with other IT team members to support network administration, security, and data management eforts. Participate in IT projects and initiatives as required.
• Create and maintain documentation on IT procedures, known issues, resolutions, and user guides. Contribute to the IT departments knowledge base to enhance overall service eficiency.
• Collect feedback from users to gauge satisfaction and identify areas needing attention. Propose improvements to the IT support process based on user feedback and observed trends.
Good Grade
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