Front office Manager
JURYS Inn., Teeside
Total years of experience :6 years, 0 Months
Incharge of corporate hospitality and delivering the highest standard of service consistently
across 132 guest room and average occupancy of 75% mainly include:
1. Managing and training the concierge, night auditor and team of receptionists.
2. Assisted the hotel general manager in setting sales and revenue targets and developing
appropriate budgeting for various department in hotel.
3. Ensuring the front desk provides a professional and friendly service for customers.
4. Troubleshooting emergencies.
5. Scheduling of the staff rota. 6. Liaising with other departments.
7. coordinated monthly staff meetings that address any outstanding issues and records the
minutes as well as agenda.
1. Register arriving guests and assign rooms while ensuring excellent customer service.
2. Review the front desk logbook for any other information or incidents.
3. Assess whether any guest relocation will be necessary.
4. Answers enquires regarding hotel services and registration by letter, telephone or in person.
5. Assist guests with services request.
6. Personally developed closed working relationship with vendors.
7. Attend departmental training/meeting and seminars when scheduled.
Contemporary Issues in Tourism and Hospitality Marketing Management in Tourism and Hospitality . Customer Relations Management in Tourism and Hospitality Operations Management in Tourism and Hospitality. Finance Management in Tourism and Hospitality. Human Resources Management in Tourism and Hospitality. Strategic Marketing for Tourism and Hospitality Tourism Policy and Planning Organisational Behaviour in Tourism and Hospitality Technology in the Tourism and Hospitality Industry Tourism and International Development Researching Tourism and Hospitality Management
International relations majors.
chemistry,biology and pakistan studies.