Operation Coordinator and Administrator
HSK Travel and Tourism
Total years of experience :3 years, 7 Months
Coordinate and manage day-to-day operational tasks & ensuring smooth workflow.
Assist in planning and executing travel arrangements, achieving 90% client satisfaction ratings to enhance their travel experience.
Facilitate communication and collaboration between internal teams, external vendors, and clients to ensure seamless travel experiences and efficient operations.
Monitor and track travel itineraries, achieving 95% timely delivery of travel arrangements.
Maintain accurate records, achieving 98% accuracy in travel bookings, expenses, and customer information.
Collaborate to identify and implement process improvements, achieving 80% optimization in operational performance and customer satisfaction.
Provide admin systems support, maintaining 100% accuracy in data entry, maintenance & updating of relevant databases.
Assist in the recruitment, training, and supervision of operational staff, ensuring adherence to company policies and promoting a positive work environment.
Stay informed about industry trends, regulatory changes, and best practices within the travel and tourism industry,
incorporating insights into operational strategies and procedures.
Over 2 years of experience in marketing, brand activation, event management, and operations.
Strong understanding of cultural events, trends, and community engagement strategies, achieving 65% proficiency.
Excellent interpersonal skills with effective communication across all organizational levels, rated at 70%.
Developed 85% innovative on-ground activation strategies to enhance brand visibility and engagement.
Coordinated brand presence at events, ensuring cohesive and impactful brand experiences, with 95% success rate.
Built authentic community connections through well-crafted brand experiences, achieving 90% authenticity.
Created and curated content for social media platforms, highlighting brand activations and community interactions, maintaining a 90% relevancy rate.
Collaborated with internal teams and external partners to deliver seamless activations, achieving 98% coordination and execution success.
Utilized cultural events, trends to align activation with audience interests & values, resulting in 75% audience resonance.
Collaborated with internal teams, external partners to deliver seamless activations, achieving 98% coordination.
Boosted social media engagement by 95% through targeted influencer partnerships.
Managed a content creation team, increasing followers by 15% and improving conversion by 10%.
Demonstrated 90% creativity and ability to develop engaging brand experiences.
Developed & executed a cross-functional social media strategy, driving a 15% increase in brand engagement in 3 months.
Provided exceptional customer service, achieving a 95% satisfaction rate, including accurate currency exchanges and assistance with remittance services.
Resolved inquiries promptly, achieving a 90% first-contact resolution rate. Educated customers about products, adhering to communication scripts.
Collaborated with team members, achieving 100% adherence to qualitative and quantitative targets, to address customer needs, contact potential customers, and manage inbound and outbound calls.
Identified customer needs, clarified information, and researched issues, achieving a 95% issue resolution rate.
Monitored and achieved performance targets, while successfully handling ad hoc assignments.
Contacted inactive and potential customers, resulting in a 20% increase in customer engagement.
Received positive feedback from customers and achieved performance targets, contributing to 95% customer service.
Actively participated in ongoing training sessions to stay updated on product knowledge and customer service techniques, ensuring a high level of expertise and professionalism.
Recognized for consistently exceeding performance targets and received multiple accolades from management for outstanding contributions to the team's success.
ADMIN
Coordinated administrative tasks with 95% efficiency, including scheduling, meetings, and correspondence.
Offered guidance to parents, maintaining a 90% satisfaction rate during student registration.
Organized university events with a 100% success rate, including graduation ceremonies and academic conferences.
Maintained accurate student enrollment records with 100% accuracy in data entry.
Facilitated student services with 95% satisfaction among students in counseling and academic advising.
Supported admissions with a 95% accuracy rate and effective communication with prospective students.
Ensured safety and operational efficiency in supplies and facilities utilization, achieving 100% compliance.
Issued letters/certificates and maintained e-filing with 100% administrative compliance.
Provided administrative support to faculty & staff, achieving 90% satisfaction in appointments & document preparation.
Prepared reports and presentations for university leadership with 95% accuracy in data analysis and recommendations.
Transport Manager
Developed and managed efficient school transportation plans, ensuring 95% adherence to contractual obligations and
on-time service delivery.
Oversaw daily operations, maintaining 100% compliance with safety & performance standards for drivers & attendants.
Maintained professional communication with parents, achieving a 90% satisfaction rate.
Implemented student protection policies, maintaining a 100% safety record across all transportation services.
Facilitated smooth acquisition of School Transport NOCs, ensuring 100% compliance with regulatory requirements.
Generated comprehensive management reports with a 95% accuracy rate, covering bus capacity, vehicle maintenance,
and other key metrics.
Conducted annual route planning, resulting in a 90% increase in operational efficiency.
Business Plan Development: Developed a detailed business plan for a startup venture, outlining market analysis, financial projections, and growth strategies. Social Media Marketing Project: Managed social media accounts and developed engaging content strategies, resulting in a 60% increase in follower engagement. Academic Excellence: Achieved a high GPA and received recognition for academic excellence during the Bachelor of Business Administration program. Leadership Award: Received the Leadership Award for successfully leading a team project and achieving project goals within a tight deadline. Customer Service Excellence: Received multiple commendations from clients for providing exceptional customer service and resolving issues effectively. Team Collaboration: Recognized for fostering a collaborative work environment and contributing to team success in achieving project milestones. Student Club Involvement: Participated in different student societies and held leadership positions such as president or treasurer. Volunteer Work: Engaged in volunteer activities with local NGOs or community organizations, demonstrating commitment to social responsibility. Industry Events Attendance: Attended seminars, workshops, and industry conferences to stay updated on latest trends and network with professionals. Internship Experience: Completed internships in administration and reception, gaining practical experience and industry insights. Continuing Education: Pursued additional certifications or courses related to business administration to enhance skills and knowledge in specific areas.