I.T Support & Network Engineer
Al-Faisaliah Group ( from New Directions S.A)
Total years of experience :14 years, 10 Months
-Technical Support Specialist, Hardware, Software & Network Engineer.
-Troubleshooting and Repair of Computers, Scanners and Printers.
-Remote Access & Troubleshooting of I.T Systems.
-Support for hardware maintenance of Windows and Windows Server platform
-Providing Technical Support to Al-Safi Danone, Modern Electronics Company (MECL, Sony), Steak House (Group’s Restaurant Chain), Faisaliah Medical Systems (FMS).
-Purchasing of Hardware from market at competitive rates
-Provide Software Upgrade and Installations for Business Automated Systems.
-ERP package (SAP) Configuration & Support.
-Provide services to users regarding software errors and fixes.
-Backing up databases and Data Loss Recovery.
-Software testing, tracing bugs and other failures; provide reports.
-Establishment and Configuration of LANs & WANs.
Hajj Operation 1434 H (2013 AD) September 22, 2013 to October 21, 2013.
Network Engineer, System Engineer
- Designing & Printing of Digital Paper forms of patients in Riyadh, Saudi Arabia.
- Configuration of USB Network Servers to connect with MoH (Ministry of Health) servers.
- Configuration of Digital Pens to connect with MoH (Ministry of Health) servers.
- Establishment of DATA Centre in Mina Emergency Hospital, Mina, Makkah Mukarramah.
- Configuration & Troubleshooting of Networks spread in 6 Medical Centres spread in Makkah
Mukarramah in Mina, Muzdalifah & Arafat.
- Analyze whole network with routers and switches for secure, effective and efficient
communication
- Authorization and authentication of users on network, storage and all other resources.
- All users must be members of MoH servers and control from central office.
- Provide internet at all level with bandwidth monitoring and policy.
- Take Backups, Antivirus configurations & unattended installations and updates for software.
- Installation & Troubleshooting of Workstations to be the part of Network
- Configuration of routers and switches for communication.
- Hardware and software troubleshooting and diagnosing problems.
- Wireless Routers and Access point’s configuration in networks.
Computer
City District Government, Okara, Pakistan (Various offices)
October 2005 to March, 2013.
System Engineer, Network Administrator
- Troubleshooting and configuration of Networks spread in 7 campuses with 22 Labs and offices.
- Analyze whole network with routers and switches for secure, effective and efficient
communication
- Authorization and authentication of all users on storage and all other resources.
- All users must be members of domain server, Exchange Server and control from central
office.
- Provide internet at all level with bandwidth monitoring and policy. Implement proxy Servers.
- Take Backups, Antivirus configurations & unattended installations and updates for software.
- Configuration of messaging services like Outlook.
- Implementation of ISA Server with VPN and internet security.
- Configuration of routers and switches for communication.
- Hardware and software troubleshooting and diagnosing problems.
- Wireless Routers and Access point's configuration in networks.
National Bank of Pakistan
August 2001 to March, 2013.
Position: Technical Support Specialist + Hardware, Software & Network Engineer
Responsibilities: - Maintain and troubleshoot bank's I.T system in 50 branches of the region.
- Technical support to the bank for online and in branch desktop computers, printers and other I.T peripherals.
- Assistance in using automated system and different software.
Computer World. Okara
August 2000 to March 2013.
Position: Manager, IT Support Specialist
Responsibilities:
-Management and Administration of firm
-Dealing & Negotiation with end users as well as Corporate Sector
-Maintain Records & Correspondence of Firm's Business
-Sales & Services, Customer Liaison
-Increases the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions
-Provided Support to National Bank of Pakistan, City District Government and other companies & organizations
-Drive initiatives in the management team and organizationally that contribute to long-term operational excellence
-Manage functions
-Oversees monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals. Oversees short and long-term financial and managerial reporting.
-Manages day to day processing of accounts receivable and payable using QuickBooks, producing reports as requested
-Provide services to end users as well as corporate sector
-Excellent tactical, analytical and critical thinking skills
-Sound judgment and decision-making ability to resolve a rank of issues/problems
-Negotiation and ability to influence others to reach agreement
-Well versed in Microsoft Office Applications, Word, Excel, Outlook, PowerPoint
-Contributes to short and long-term organizational planning and strategy as a member of the management team.
-Technical support, Hardware, Software & Networking.
-Purchasing of Hardware from market at competitive rates
-Provide Software Upgrade and Installations for Business Automated Systems.
-Establishment and Configuration of LANs & WANs.
-Troubleshooting and Repair of Computers, Scanners and Printers.
-Provide services to users regarding software errors and fixes.
-Provide Technical Support to National Bank of Pakistan, City District Government, Okara, Pakistan and other companies & organizations.
-Support for hardware maintenance of Windows and Windows Server platform
-Backing up databases and Data Loss Recovery.
-Software testing, tracing bugs and other failures; provide reports.
International Relations: Concepts & Principals of International Relations International Organizations International Politics International Economic Relations International Law Defense & Strategic Studies Foreign Policy Analysis
2004 P.G.D (Postgraduate Diploma in Computer Science) Government College, Okara
2002 Graduation - University of the Punjab, Lahore, Pakistan