Muhammad Ismail

Promoted internally from CSR to Team Lead and later to Business Development
Manager based on consistent performance.
Led a team of 25 sales representatives handling international B2B clients.
Managed outbound prospecting and qualified corporate leads.
Supported client onboarding and coordinated service alignment with overseas
clients.
Monitored CRM pipelines, revenue tracking, and monthly performance targets.
Contributed to a 20% increase in revenue through improved conversion strategies.
Conducted sales coaching sessions on objection handling, negotiation, and closing
techniques.
Maintained KPI dashboards and performance analytics reports.
Key Achievements:
Oversaw team generation of approximately 700-750 combined
monthly transactions across B2B and B2C segments.
Contributed to consistent monthly revenue generation averaging
$150, 000 within the U.S. auto logistics market.
Improved sales conversion rate, contributing to 20% revenue growth.
Strengthened client retention and long-term service relationships.

Designed and delivered structured training programs on B2B & B2C
sales and outbound prospecting.
Trained sales teams on cold outreach, negotiation techniques, and
client relationship management.
Improved new-hire performance through targeted coaching
initiatives.

Managed high-volume customer interactions.
Maintained 97% CSAT score.
Developed strong communication, problem-solving, and objection
handling skills.
Worked in a structured KPI-based environment.