document controller and admin assistant
Witcher Tech
Total years of experience :4 years, 11 Months
Successfully implemented a new administrative system that reduced paperwork by 30% and increased
overall efficiency.
Support managers and employees through a variety of tasks related to organization and
communications.
Identified and executed cost-saving measures that resulted in a 20% reduction in office expenses
without compromise service quality.
Led a team of 10 administrative professionals, achieving a 95% satisfaction rate in employee performance
reviews.
Streamlined office supply ordering achieving a 15% reduction in expenses.
Slashed payroll administration costs 30% by negotiating pricing and fees, while ensuring continuation
and enhancements of services.
Successfully coordinated 4 large-scale events per year, achieving 95% attendee satisfaction rate.
Improved administrative processes, resulting in 20% reduction in operational costs.
Serve as the first point of contact for customers, providing product and service information with a
commitment to resolving inquiries promptly and accurately.
Achieved a 98% issue resolution rate, demonstrating ability to provide solutions and maintain customer
trust.
Collaborated with other departments and teams to improve customer service processes and procedures.
Provided exceptional customer support for over 200 inquiries weekly, ensuring high satisfaction rates
and repeat business.
Utilized CRM software to efficiently resolve customer issues and maintain detailed records, achieving a
resolution rate of 95%.
16 years of Education in with majors in Analytical and Physical Chemistry from one of the top University of Pakistan.