Operations Manager
Bee'ah, the Sharjah Environmental Company, Sharjah
Total des années d'expérience :15 years, 2 Mois
● Co-founded and built the business recycling and operation department.
● Achieved and maintain a daily collection of 200 tons (6000 tons monthly) of recyclable material.
● Currently maintain the highest desired product in the market nationally, collection of 6000 tons a month bringing in revenue of 5.1 million AED per month.
● In addition to collection, maintain a high selling price point in line with global market price.
● Brought in many clients with securing contracts worth millions of dirhams. Notably Carrefour (worth 6 million), United Printing & Publishing (2.7 million), Union Cooperative, Sharjah Cooperative, Nesto, LULU, Safeer and many more.
● Manage a large team of 18 supervisors, 300 laborers and 60 drivers.
● Provide analytical data to sales and finance to determine quarterly revenue projections.
● Increase revenue generating capacity through monthly revenue and cost analysis in line with global factors.
● Initiated and regularly run multiple campaigns with various companies, through which material is acquired free of cost, approximately 20 tons per month, using sustainability schemes.
● Increased efficiency by regularly having workshops to train employees, regularly optimizing driver routes in order to meet and exceed daily collection capacity with a direct impact on monthly revenues.
● Initially started operations only within Sharjah in 2013. By 2015 expanded nationally, covering every emirate in the UAE, with multiple clients in each emirate.
● Overseeing inventory, distribution of goods and facility layout.
● Develop and manage department annual budget.
● Perform quality controls and monitor production KPI’s.
● Responsible for complete waste management of the Hamriya Free-zone.
● Preparation of efficient and most effective waste collection routs in commercial sector.
● Successful Identification, handling and official clearance of different types of hazardous wastes.
● Contracts preparation and acquirement of the related approvals from the management and the client.
● Active participation in all the environmental events and clean up campaigns conducted in Hamriya Free-zone.
● Involved in providing awareness programs to the commercial sector.
● Responsible for complete waste management of 12 residential sectors simultaneously.
● Preparation of efficient and most effective waste collection routs in residential sector.
● Receiving and resolving daily requests and complaint from the resident’s sectors.
● Successfully introduced, planned, and implemented the recyclable waste segregation project in the city of Sharjah
● Preparation of daily, weekly and monthly reports with regards to the waste collection, accountable skips, vehicle distribution and sector reports.
● Represent organization in all environment events and clean up campaigns conducted in Eastern Ares, city of Sharjah and Dubai.
● Involved in providing awareness programs to the schools, Government offices, and residents.
● Handling customer complaint & grievance calls.
● Providing support to call center supervisor.
● Training new agents and assisting them in handling calls.
● Quality monitoring, and coaching customer service representatives.
● Data entry of Customer Feedback forms.
● Handling customer complaint & grievance calls.
● Providing support to call center supervisor.
● Training new agents and assisting them in handling calls.
● Quality monitoring, and coaching customer service representatives.
Data entry of Customer Feedback forms