Sr. NETWORK MANAGER
Capital Development Authority
Total years of experience :25 years, 2 Months
Support coast to coast WAN IP and SNA Network, during Normal business hours as well as being on Call.Support of IP and SNA Mission-critical time-critical Network Problems.
Support & Coordinated with other team members to implement upgrades in the Layer3 Backbone Cisco MLS 6500 (MSFC/PFC) Adding new Vlans/VTP for segmentation, configuring OSPF, HSRP Optimization of Bandwidth, Traffic Shaping, Priority Queuing, Route /Packet Filtering, Supporting VPNs, Configuration of IPSec Tunneling, NAT, TACACS, Access Lists etc.
Planning & Implementations of New IP Projects / New WAN Sites/expending Frame Relay Networks
Responsible for rolling out routers & switches i.e. Nortel ASN/ARN & Cisco 2620.1900 for small WAN sites.
Dealt with Cisco/ Nortel & SBC Support Techs while Troubleshooting Complex WAN Issues.
Responsible to tracking all WAN Circuits Maintenance work related to all Eastern network
Responsible to record and create Change management Tickets via Remedy 4.03 for all these maintenances outages, request approval, contact sites and being point of contact related to all Maintenance work.
Using IBM Net view 6.10 to monitor FEPS & SNA Servers & SNA Network traffics via MVS/VTAM CLI.
Work with Vendors to get Hardware quotes and to be able to implement Redundancy and fail over.
Provided services to designed, Configured and troubleshoot several projects of WAN technologies like PPP, Frame-relay, dedicated T1s, ISDN & Routing Protocols: BGP, OSPF, EIGRP, IGRP, RIP & RIPv2, Layer-2 Switching, VLan’s & Access-list, VPNs, load-balancing, MPLS, VoIP, Firewall PIX & Cisco Call Manager.
Implemented, Managed and Maintained MS Windows Server 2003/2008 Network Infrastructure including Active Directory, Group Policy, VPN, DFS, WINS, DNS, DHCP, IIS, IP-Addressing, Plan to offer Remote-Assistance to Client computers, file replications & logon scripts. Installing & configuring File and Print Servers.
Installed, Configured & troubleshoot ISA server 2006 and Exchange server 2003/08/10/13.
Create manuals, flowcharts, diagrams, other documentation and detailed sets of instructions including algorithms that help user what to do.
Safeguards assets by research & planning and implemented disaster recovery & back-up procedures and information security and control structures.
Disaster data recovery, maintaining system documentation logs and assisting in troubleshooting and diagnosis of system problems
Executing email administration, backup and preventive maintenance in addition to routine software installation and troubleshooting functions
Carried out cabling and established both wire and wireless networks, implemented network security, built firewalls, managed host security and secured various permissions
Resolving security problems, hacker’s spams and Trojans.
PIAC has established a state of the art Call Center which is providing services to the customers through IVR, Email, Chat and Phone Calls (Inbound/Outbound).
Applies business and technical analytical skills to analyze, implement and deploy comprehensive support processes to resolve complex business and operational issues involving multi-tiered Cisco IP Telephony applications
Implements Cisco IP Telephony solutions and project plans through implementation of Cisco Unified Communication applications including Cisco Call Manager, Unity Voice Mail, Cisco Emergency Responder in a UCS and non-UCS environment
Applies knowledge of Cisco IOS voice gateways, call manager express, integration of CISCO CUBE, VOIP and TDM physical services
Works with various IT development teams to integrate custom-developed and 3rd-party provided software and hardware solutions including software applications, IVR, Call Center and data base integration with the Cisco IP Telephony infrastructure
Prepares documentation and conducts training and user orientation for clients detailing configuration of proposed and deployed solutions
Participates, as a key member of the Telecommunications team, in the installation, configuration, troubleshooting, and monitoring of core LAN/WAN services required for VoIP deployments including QOS, COS, VLAN’s, SBC’s and SIP Carrier Services
Monitoring, maintenance, backup & disaster recovery of Nortel Meridian ACD switch & Genesys enterprise server
RACAL Recorder configuration operation
Installing, configuring, maintaining & administrating MS exchange server 2003, MS ISA server 2004 & 2006
LAN administration of 120 XP workstations
Database implementation, configuration and administration. Maintain & update Complain Management System (CMS) as per need
Developing & maintaining the company IT systems, software, database, hardware and software installation, maintenance and repair
Performing routine audits of systems and software & Manage IT budget
Procurement of IT hardware, software and maintenance products & services
Writing documentation for ICT procedures, security and disaster recovery
Managing the internal & hosted network infrastructure including: Firewalls, Servers, Switches & Telephony
Configuration of Bandwidth Monitoring Tools on Windows & Linux OS
Microsoft Windows Server Update Services Deployment
Symantec Norton Antivirus Corporate Deployment
Managing and Configuration of Microsoft Active Directory Services & MS Exchange Server
Data Backup Management.