Muhammad Mujtaba

File processing tasks of post paid sales documents received from sales channel after audit and check entering into CRM system ( Seible )

Provide support to sales channel.

Provide support to collection department in recovery of debt allocated.

Performing system audit.

support and assisted management in risk identification and gaps in corporate credit claims.

Assessment of security deposit waiver requests. Ensure the authenticity of the documents submitted from new corporate customers Review of financial statements and Bank statements for security deposit waiver cases.
Overseeing approvals of financial adjustment cases of deposit to bill adjustment, refund and transfer of deposit from subscriber management team.

• Supported management through risk identification, control testing and process improvement procedures.
• Coordinated on projects for internal auditors and examiner evaluations.
• Incorporated additional checks that minimized bad debts and enhanced quality sales by 25%.
• Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks.
• Communicated audit results to upper management through written reports and oral presentations.
• Met with clients to identify and assess business controls, risks, process gaps and work flow inefficiencies.

Called and completed an average of 200+ calls per day by addressing customer inquiries, solving problems and providing new product information.

•Politely assisted customers in person and via telephone.

•Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

•Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. 200 + connected portfolio management calling daily requesting payment of unpaid and outstanding dues.

•Entering customer inputs of bill delivery, signal issue or other complaints into system for timely escalation and resolution.

•Conduct customers on call verification, address verification.

Oversee 05 staff members and auditing of daily maintenance and accuracy of Ampule testing machines.

•Creating and presenting reports to upper management of daily workload and production.

I.T Administrator, computer hardware and software trouble shooting.

Auto CAD drawings editing and email.

Tender forms fill out and administration.

Bill of equipment preparation