Global Service desk Finance officer
Telenor Pakistan
Total years of experience :2 years, 8 Months
Role
• More than 4 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
• Possess solid computer skills.
• Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word.
• Ability to train, motivate, and supervise customer service employees.
• A team player, acknowledged as Total Quality Customer Service Professional by Telenor in year 2012
• Analytical skills for problem solving and to minimize churn.
Achievements
• Proactive planning led to notable increase in morale in all departments.
• Created customer satisfaction survey, drastically reducing potential problems.
• Increase in customer retention for a Malaysian based project
Scholarship in Matriculation Internship in National Bank of Pakistan Best employee in the month of June 2013 awarded by Telenor Pakistan
B.Com 2007 Punjab University
