Technical Support Engineer
Grand trust contracting
Total years of experience :2 years, 7 Months
Troubleshoot hardware and software issues for customers
Install and configure hardware and software
Provide technical support over the phone, email, and chat
Diagnose and resolve technical issues
Create and maintain technical documentation
Monitor system performance and troubleshoot any issues
Respond to customer inquiries in a timely manner
Identify and escalate more complex technical issues
Research and recommend new products and services
Train customers on the use of hardware and software
Develop and maintain customer relationships
Work with other departments to ensure customer satisfaction
Make Payment and receive of cash efficiently, flawlessly; within shortest possible time.
Maintain Customer Satisfaction by ensuring Service Excellence in Cash Area.
Ensure day to day activities in maintenance of cash, Reconcile of ATM etc.
Always stay alert to detect fraudulent transection, fake notes and money laundering. Carry out other responsibilities as may be required time to time by the competent authority
Bachelor in computer science