Passenger Service Agent
Virgin Atlantic IAD
Total years of experience :13 years, 10 Months
Using for variables selection” Advisor: Dr. Muhammad Aslam
A research report on the topic “Awareness of people towards traffic” as a project of bachelor degree.
Electronic check-in of passengers for international travel
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Verification of documents for international and domestic flights
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Assign passenger seats
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Ensure correct boarding passes are provided to each passenger for the assigned flight
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Verify ticket and seat reservations
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Match manifest to on-board count
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Announce arrivals and departures as necessary
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Provide information to passengers/customers as requested
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Connect/disconnect Jetway/stairs as necessary
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Assist with baggage tagging and baggage claim reports
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Maintain current knowledge of all flight times during designated shift
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Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers
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Performing other duties as assigned
Inspect and verify passenger documentation.
•Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
Dealing with clients and generating payroll accounts with SAMA regulations supporting IBS for remittance.
•Anti money laundering (AML)
•Examining moving data and economical dealings
•Maintaining Office Record and filings along with basic book keeping