ticketing agent
dhofar travel and tourism
مجموع سنوات الخبرة :0 years, 9 أشهر
Arranging flights, insurance and accommodation
Using a booking system to secure holidays
Collecting and processing payments
Advising clients on travel arrangements, e.g. visas and passports . Sending out tickets to clients
Keeping clients up to date with any changes
Dealing with complaints or refunds
Interact with Travel agents by phone, e-mail or online chat concerning various issues
Handling Inbound calls and Providing support to Travel agents pertaining to all booking related enquiries
Outbound calls for agent Survey/ Feedbacks/Cold calling/emails
Issuance of Budget and GDS tickets and handling emails
Should have knowledge and hands on Experience on GDS Tools like: Galileo / Amadeus / Sabre and others
Provide hands on support to agents on booking, cancellation and refund
Solicit cross-selling and up-selling opportunities within the customer care experience
Capturing and applying agents feedback/Coordinating with technology team to fix errors
To be co-operative and provide support to fellow team members and functions