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Muhammad  Nouman , Customer Service Manager

Muhammad Nouman

Customer Service Manager·BANK ISLAMI PAKISTAN LTD BUNER

United Arab Emirates

Bachelor's degree, Economics And Statistics

Work experience

Total years of experience: 10 years, 3 months

Customer Service Manager

November 2024 - Present

BANK ISLAMI PAKISTAN LTD BUNER

Burewala, Pakistan

November 2024 - Present

Committed to enhancing customer experience through efficient
processes and personalized support.
Adept at building lasting client relationships and maintaining service
excellence under pressure.
Resolved high-level client concerns, ensuring service recovery and
customer retention.
Implemented service improvement strategies based on feedback and
performance metrics.

Company industry:
Islamic Banking
Job role:
Customer Service and Call Center

Branch Services Manager

November 2018 - November 2024

FAYSAL BANK LTD BUNER

Burewala, Pakistan

November 2018 - November 2024

Experienced Branch Services Manager with a strong record in
operational excellence and team leadership.
Proven ability to streamline branch operations while enhancing
customer satisfaction and compliance.
Supervised and trained branch service staff to maintain high
performance and customer service standards.
Monitored service KPIs and implemented corrective actions to exceed
customer expectations.

Company industry:
Islamic Banking
Job role:
Customer Service and Call Center

Branch Services Officer

March 2016 - November 2018

FAYSAL BANK LTD BUNER

Burewala, Pakistan

March 2016 - November 2018

Managed day-to-day branch operations and front-office banking
services.
Handled cash transactions, deposits, withdrawals, and fund transfers
with accuracy.
Dedicated Branch Services Officerwith a focus on delivering excellent
customer support and smooth banking operations.
Skilled in handling front desk transactions, account services, and
branch-level coordination.

Company industry:
Islamic Banking
Job role:
Banking

Education

UNIVERSITY OF MALAKAND

August 2011

August 2011

Bachelor's degree, Economics And Statistics

Pakistan

UNIVERSITYOFMALAKAND

January 2011

January 2011

Bachelor's degree, Economics And Statistics

Pakistan

University Of Swat

January 2009

January 2009

High school or equivalent, SWAT

Pakistan

BISESWAT

January 2009

January 2009

High school or equivalent, Medical Sciences

Pakistan

University Of Swat

January 2007

January 2007

High school or equivalent, Medical Sciences

Pakistan

BISESWAT

January 2007

January 2007

High school or equivalent, science

Pakistan

Skills

BANKING SERVICES
Expert
BANKING SERVICES
Expert
ADAPTABILITY
Expert
ADAPTABILITY
Expert
COMPLIANCE REPORTING
Expert
COMPLIANCE REPORTING
Expert
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ETHICAL STANDARDS AND CONDUCT
Intermediate
ETHICAL STANDARDS AND CONDUCT
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
OPERATIONAL EFFICIENCY
Expert
OPERATIONAL EFFICIENCY
Expert
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
BANK REGULATIONS
Intermediate
BANK REGULATIONS
Intermediate
BANKING
Intermediate
BANKING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CORPORATE STRATEGY
Intermediate
CORPORATE STRATEGY
Intermediate
DELIVERY FOCUSED
Intermediate
DELIVERY FOCUSED
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MENTORSHIP
Intermediate
MENTORSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
Administration
Expert
Administration
Expert

Languages

English
Expert
Urdu
Expert

Training and Certifications

Certifications
CERTIFICATE FOR BEST BSM & BSLCARD
CEO'S CLUB
ISLAMI TRAINING PROGRAM
Islamic Banking Certification Training
CERTIFICATE FOR BEST BSM & BSL CARD
Islamic Banking Certification Training
Service with smile

Hobbies

  • Banking