Customer service representative
NBAD
Total des années d'expérience :15 years, 4 Mois
Develop new and fresh strategies to respond to high-volume client concerns
Analyze market needs, develop account strategies and convey to chief responsible personnel.
Identify account distribution and resolve void issues
Increase accounts revenue and identify fresh business opportunities
Maintain client relations to build excellent reputation for service and produce repeat business
Develop relations between company and client following details to ensure quick response to identified problems
Plan steadily and arrange work efficiently.
Schedule advance working appointments and respond promptly
Make a major contribution to the ongoing planning and development of the company's sales and business development strategies
Manage a variety of existing key accounts within the company's product range
Prepares asset, liability, and capital account entries by compiling and analyzing account information.
Documents financial transactions by entering account information.
Recommends financial actions by analyzing accounting options.
Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
Substantiates financial transactions by auditing documents.
Maintains accounting controls by preparing and recommending policies and procedures.
Guides accounting clerical staff by coordinating activities and answering questions.
Reconciles financial discrepancies by collecting and analyzing account information.
Secures financial information by completing data base backups.
Maintains financial security by following internal controls.
Prepares payments by verifying documentation, and requesting disbursements.
Answers accounting procedure questions by researching and interpreting accounting policy and regulations.
Complies with federal, state, and local financial legal requirements by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions.
Prepares special financial reports by collecting, analyzing, and summarizing account information and trends.
Maintains customer confidence and protects operations by keeping financial information confidential.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Accomplishes the result by performing the duty.
Contributes to team effort by accomplishing related results as needed.
Other duties as assigned
Troubleshoot hardware, software and network operating system
Be familiar with all hardware and software
Be familiar with network operating system
Provide orientation to new users of existing technology
Train staff about potential uses of existing technology
Train staff about new and potential use
Maintain log and/or list of required repairs and maintenance
Provide network access to all staff and students
Install work stations
Connect and set up hardware
Load all required software
Provide network accounts and passwords as required
Monitor security of all technology
Input and maintain IP addresses
Other duties as assigned
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Handle changes in policies or renewals.
Other duties as assigned
Conduct cash transactions with customers
Provide a receipt to customer paying in person.
Retrieve & count cash receipts from the business day.
Prepare the deposit.
Store the cash in a secure location until it is deposited.
Deliver deposit to the bank.
Submit accounting information with each validated deposit slip.
Other duties as assigned
Purchase Order (PO) Process Create / cancel PO's aligned to procurement strategy & operations
Proactive Management of PO's w/ the business, procurement, and A/P
Goods Receiving Notes (GRN's) Process Create / cancel
Manage monthly payment of select group of vendors
Manage Accounts payable
Assist with vendor onboarding for indirect products and services.
Management of data integrity across area of responsibility
Management imprest accounts of purchase manager
Other duties as assigned