Muhammad Rizwan Riaz

System Administrator at Contact Center Company

• Saudi Arabia
• My current job since January 2018

Managing large amounts of inbound and outbound calls in a timely manner. Following call
center “scripts” when handling different topics. Identifying customers' needs, clarify
information, research every issue and providing solutions
IT Experience:
Have more than 9 years’ international experience in IT environment. Network,
infrastructure and support, administration and implementation experience of IT projects
Technical Environment - Windows 2000 Server R2; Windows Server 2003; Windows
Server 2008; Windows Server 2012; VMware Server and Storage Manager.
Responsible for: Day-to-day support on Windows Server and backup/restoration Intel
Servers; job entailed frequent visit to Data Center, due to the nature of the work.

Police

• January 2011 to January 2018

To operate and monitor all systems within the Control center in an efficient manner
ensuring that all work is undertaken in compliance with the operating procedures,
legislation and the codes of practice.
* To liaise with the

• January 2009 to January 2011

To operate and monitor all systems, including CCTV, within the Control Centre in a
professional and efficient manner. To ensure integrity, accuracy and confidentiality of all
information gained, by compliance with quality standards and legislation, whilst preserving
the rights of the individual.
Skills:
* Coordinates personal computer hardware and software troubleshooting,
installation, repair, problem diagnosis, and implementation.
* Assists in the processes, by which requests and inquiries related to personal
computing, local area networks, wide area networks, host systems
communications are received, screened, prioritized, and resolved.
* Receives calls for assistance, installations, and general maintenance; logs calls
and takes appropriate action to ensure a satisfactory response with acceptable
time frames for the user community; provides management and status reports
on all requests.
* Installs, tests, and maintains a variety of personal computing and network
hardware and software systems; performs diagnostic tests, modifies or repairs
hardware to the board or component level; gathers and records appropriate data
related to these functions.
* Maintains a high level of personal computer knowledge and assists in the
recommendation processes for personal computing hardware, software systems,
and host system data communications requirements.
* Responds to a rapidly changing technical environment and the requirements to
the user community.
* May coordinate activities and train part-time hourly, student, or junior level
technical personnel.
* Ensures that a complete inventory of supplies and parts are maintained and that
all shortages are ordered in a timely manner.
* Maintains and reviews reports on hours and activities by school site and district
office on a monthly basis with appropriate personnel as designed by each
district.
* Plans, organizes and coordinates daily schedules for all sites.
* May be required to work during weekends or for extended hours.
* Utilizes personal computing hardware and software word-processing,
spreadsheet, and database applications to perform basic duties including
documentation, reporting, scheduling and user support.
* Maintains an advanced and current level of technical knowledge and skills
involving personal computing and software architecture, implementation, and
troubleshooting.
* Performs other related duties as required.
Worked:
* Troubleshoot computer hardware, software or network
* Install new software on user’s computers
* Clean, modify and repair computer hardware including monitors, keyboard and
printers
* Authoring training manuals
* Presenting training classes
* Evaluation of company hardware and software
* Provide good customer service to phone calls or emails
* Activities performed on Data, Phone Cabling, including all types of Connector
Termination & Testing.
* Worked on Systemax, 3M, AMP and Legrand solutions.
* Worked on Wireless Point Installation.
* Worked on Finger Access Point Installation & Configuration.
* Worked on CCTV Cameras Installation and Configuration.
* Troubleshooting of network related Problems.
* Windows and Software’s Installation.
* Collect the materials and also monitor the network.
* Installation CISCO Switches “Router” & cabinet.
* Worked on IP security Cameras
Major Projects:
* Riyadh Municipality IT Center Al Riyadh, KSA.
* Riyadh Municipality for Riyadh Region Al Riyadh, KSA.
* Schneider Electric Al Riyadh, KSA.
* King Khalid International Airport Al Riyadh, KSA.
* King Fahd International Airport Al Dammam, KSA.
* Air Defense Tabuk, KSA