IT Administrator
RDK International LLC
Total years of experience :19 years, 6 Months
Focus ERP implementation, installation, troubleshooting, user training and backup for ERP. \n Installations and configuring of iMac computers, installing software’s, windows operating system on iMac. \n Provide 1st line help to remote users (Office Branch situated in U.K. and other technical facilities for onsite users using PC Anywhere, Teamviewer). \n Making & Joining domain, configuring FTP link, rights management for FTP, VPN configurations. \n Managing users, users rights using Active Directory on Microsoft Windows Server 2008. \n Working with I.R.I.S. protable scanners for windows and Mac platforms. \n Configuring routers (D-Link, Linksys, Aztech), switches and access points. \n Independently procure, purchase, develop, maintains, enhance, establish entire new setup for IT system, shifting setup & troubleshooting of IT infrastructure (LAN, WAN, Wireless Networks) in established and for a new setup. \n Working with various kind of new laptops (HP, Sony, Packard Bell, Acer, Samsung, Toshiba, Dell), new softwares, new hardware i.e. WiFi printers, camcorders, digital cameras, Intercom, Walki Talkies and Black Barry mobile phone applications installations, connectivity and user training. \n Installation, upgrading and uninstalling of Anti viruses, like MacAfee, Norton, BitDefender, AVG, AVIRA, Kaspersky, Trend Micro, Quick Heal on Laptops and Desktops. \n Data Recovery, Emergency Recovery, Re-installations & Troubleshooting Laptops & Desktop computers, Backup data & Recovery policies for data, Scheduling autobackups and configurations of various kind of softwares at Microsoft operating systems(Windows 95, Windows 98, Windows XP, Windows Vista, Windows7, Windows 8, MS Server 2003, 2008). \n Managing & configuering NAS, planing for data capacity, synchronization and security of data. \n Managing logistics from all over the world to our project running sites, having a good concept, terms and technologies for logistics for a logistics firm.
E2E operations management in KSA, Bahrain, Qatar & Kuwait via on-site & remote support.
Install & rebuild existing servers and configure hardware, peripherals, services, settings, directories, NAS and SAN storage as per operational requirements.
System Administration for Group (local and remote offices) using physical servers, Citrix, Hyper-V and VMWare Virtualization, backups for VMs and Servers, restore data/VMs and servers, replacing faulty hardware and logs collection and analyzing for HP and Dell servers.
Symantec End Point Antivirus and Backups.
IT Support up to Level 4, domestic, remote and overseas group of companies.
Strong DRP Planning, scheduling/scripting & performing backups daily, weekly to ensure successfully backed up to the appropriate media, recovery tapes or disks are created.
Add, Edit, Disable, restrict or change user accounts/rights as per request.
Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities.
Configure/add new services as necessary.
Maintain data center/Server Room environment using built-in servers utilities and with monitoring equipment, setting up alerts for an emergency response to avoid any kind of loss by SMS and by email alerts.
Monitoring server’s performance and generating alerts for best performance.
Handling Asset management, internal Security, AD GPOs, Office 365, outlook and setting up domain & networks.
Sage ACCPAC ERP Administration 500/300 for Real State & Catering services for five companies in KSA, Kuwait & Qatar, 3rd party utilities integration, BPR, Data modeling, user training, assigning roles for users, managing data entry and analyzing, eliminating system gaps and preparation of reports for management.
Align complete IT strategy with Business Strategy as per management requirements.
Ensuring maximum availability of networks and system throughout the Company in domestic and overseas via remote desktop connectivity, planning and training for roaming user’s connectivity.
Desktops, laptops and mobile phone configurations, for users with free and licensed software’s for maximum satisfaction level of users and management.
Working with senior management to propose, agree and deliver IT services, Budgeting for department, planning and bring down department expenses at the least level with the best use of resources.
Keeping team well informed of changes within the organization, transformation and motivation for employees with knowledge base trainings and workshops.
Initiates and implements improvements in all areas, not only for IT department but for the overall organization.
Software Engineer from 10 May, 2004 To 05 July, 2008 Chenab Limited
• Complete Life Cycle of ACCPAC (ERP) in strong financial Company.
• Technically responsible for problem identification, hardware/software specification, training, implementation, technically helping the users through phone line or remote assistance and providing solutions for different departments.
• Development of Garments MIS including various types of reports for Higher Management such as Forecast, daily production, line wise production, hourly production etc.
• Development of Processing Plan Module for Processing Department to record machine working/stoppage.
• Analysis current inventory system and remove gaps of different categories of items, define/revise item structure and planning for inventory.
• Analysis, Development and Implementation of Quality Assurance project for Laboratory as a team member using Visual SourceSafe.
• Analysis, Design, Coding and testing of assigned projects as well as the maintenance and enhancements of existing legacy applications.
• Planning/Monitoring for Operations in different departments, data Collection, compiling and formulation of ERP.
TOOLS AND TECHNOLOGIES
Expertise in Visual Basic 6.0, Crystal Reports, Microsoft SQL Server 2000 & 2005 (Writing complex views, stored procedures and triggers), MS Access (Designing forms, reports), Front Page, HTML, VB Scripting., trouble shooting Networks, Configuring email accounts using Windows 95, 98, 2000, XP, Windows Vista, Windows7 platform.
Database Management including installing, maintaining, optimizing, maintaining backup and recovery policies, implementing and maintaining database security and capacity planning of Databases, SQL Server 2000, 2005.
Manage and troubleshooting of networks at client ends at remote locations with the help of different softwares like PcAnywhere, Team viewer Also manage the Clients remotely around the world and provide technical help.
1997-1999 Bachelor of Commerce
The University of Punjab Lahore
1995-1997 Intermediate (D.Com) Punjab Board of Technical Education Lahore