Customer Support Representative
IBSTEC
Total years of experience :3 years, 5 Months
As a dedicated Customer Service Representative at IBSTec, I am committed to providing exceptional support and assistance to our valued customers. With a customer-centric approach, I efficiently handle inquiries, resolve issues, and ensure overall customer satisfaction. Through active listening and effective communication skills, I excel at understanding customers' needs and addressing their concerns promptly and professionally. I am well-versed in our products and services, enabling me to provide accurate information and guidance to customers. By maintaining a positive and empathetic attitude, I strive to build strong relationships with customers and deliver a seamless customer experience. With my strong problem-solving abilities and a passion for delivering outstanding service, I contribute to the overall success of IBSTec and help foster long-term customer loyalty.
As a Sales and Customer Service Representative at Premier BPO on the Spring Green campaign, I played a crucial role in managing sales and addressing customer queries and issues as a lawn care provider. With a strong focus on customer satisfaction, I effectively handled inbound inquiries, providing detailed information about our lawn care services and addressing any concerns or issues customers had. Through active listening and effective communication, I built rapport with customers, ensuring their needs were met and concerns were resolved promptly. Additionally, I proactively engaged in sales efforts, promoting Spring Green's services and identifying opportunities to upsell or cross-sell. My dedication to delivering exceptional service and my ability to navigate sales and customer-related challenges contributed to a positive customer experience and business growth for the company.
As a Customer Support Representative at Mindbridge on the Talabat Campaign, I played a pivotal role in managing and resolving customer queries related to food deliveries. With a focus on providing exceptional service, I ensured smooth operations by addressing customer concerns, assisting with order management, and resolving issues promptly. By leveraging effective communication and problem-solving skills, I successfully guided customers through any challenges they encountered, ensuring a positive experience with their food deliveries. My dedication to customer satisfaction and my ability to navigate complex situations allowed me to contribute to a seamless and enjoyable dining experience for Talabat customers.
I am currently pursuing my studies in Media & Communications at the National University of Modern Languages (NUML). This academic journey has enabled me to explore the fascinating world of media, develop strong communication skills, and gain insights into the ever-evolving landscape of modern communication channels
I have completed my Intermediate in Commerce (I.Com) from Government Islamia College Civil Lines. This educational foundation has equipped me with a strong understanding of business and financial principles, laying the groundwork for my academic and professional journey.