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محمد سرحان, Operation and Admin Executive

محمد سرحان

Operation and Admin Executive·Fourth Dimension Medical Company

الكويت

الثانوية العامة أو ما يعادلها, High School Diploma,

الخبرة العملية

مجموع سنوات الخبرة: 12 سنوات, 6 أشهر

Operation and Admin Executive

يناير 2020 - حتى الآن

Fourth Dimension Medical Company

الكويت

يناير 2020 - حتى الآن

Updated and maintained employee records and benefits information
●Assisted HR Manager with projects and duties as requested
●Maintained and update employees files with information including
●Arrange employee vacation, clearance, ticketing, medical, tracking employee passport and ID renewal
●Creating monthly reports related to recruitment, termination, resignations and benefits
●Maintained candidates' job application and resumes even those who are not selected
●Day to Day admin support team - typing, filling, binding and acting the first point of contact for the office.
●Archiving for admin documents
●purchasing office supplies and equipment and maintaining proper stock levels for office and company multiple locations (Pharmacies and store)
●Organizing maintenance for office and company multiple locations (Pharmacies and store) in general
●Work closely with the Vice President and other colleagues to maintain business plan and forward plan of work to ensure all team members have clarity on the Mohamad Serhan Muthana St.Build 45, Apt 5 ⬥ Hawally, Kuwait ⬥69000911⬥mohsarhan2@gmail.com project plan of activity with key dates work with colleagues to maintain an up to date plan of activity, events and processes
●Support team member with event administration and communications activity
●Play an active role in the operation of the company and in support of the Pharmacies Retail Vice President carrying out other duties as reasonably instructed.
●Responsible for promotion and marketing of portfolio
●Processing business card for the team.
●Organizing meetings and booking meeting room
●Handling all coming and outgoing shipments with logistic companies.
●Tackling Pharmacies Delivery orders and ensure that all orders deliver within time limit set by the company.
●Following up on Internal logistic to ensure smooth working flow for transfer items from store to pharmacies location, solving issues that may affect logistic team and organizing drivers schedule according to business needs
●Preparing Monthly expenses for the office and company locations
●Supervising employees to ensure that they are performing their jobs properly
●Making sure that drivers are adhering to company policies regarding safe driving practices and customer service
●Reporting logistic issues to management so that they can be addressed appropriately
●Investigating and challenging errors as appropriate by utilising resources

مجال الشركة:
خدمات الرعاية الصحية الأخرى
الدور الوظيفي:
إدارية

Direct Sales Representative

فبراير 2018 - يناير 2020

Ahli United Bank

البحرين

فبراير 2018 - يناير 2020

Administer and ensure compliance for all sale objectives
●Manage selling of various products in professional manner
●Coordinate with customers and provide various company plans and service and detail quote for all required information
●Maintain and update knowledge on all company products and services
●Ensure optimal utilization of all sales tools and resources
●Manage various documents for all sales sources efficiently

مجال الشركة:
البنوك
الدور الوظيفي:
المبيعات

Customer Service Representative

أكتوبر 2012 - ديسمبر 2015

Wataniya via Phono Co. 360 Mall

أكتوبر 2012 - ديسمبر 2015

Wataniya via Swiftel co. Eureka Salmiya, and multiple other locations
●Reviewing contracts and stock, product and device invoicing through Siebel, the customer relationship management applications system
●Working within a team to ensure the company's monthly quotas are met
●Assisting current customers, answering their questions and providing them with the most suitable package for their needs
●Welcoming and greeting new members/customers and explaining polices and promotions
●Calling the customer and scheduling the time and address for delivery
●Receiving orders from telemarketing, inspecting the products and writing contracts Key Accomplishment
●One of the top salesperson, recognized for outstanding performance
●The fifth top salesperson for accessory sales - August2014
●Personally achieved the quotas and surpassed them by 50% for the first two months of employment
●Scored 100% on all company`s random employee performance

الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Promoter

فبراير 2011 - نوفمبر 2011

Dunhill Company

فبراير 2011 - نوفمبر 2011

Promoted company products
●Maintained a clean work station
●Provided customers with a positive company image

مجال الشركة:
الإعلان
الدور الوظيفي:
المبيعات

Sales Representative

يناير 2011 - فبراير 2011

Al-khatib company

يناير 2011 - فبراير 2011

Greeted new customers and described current promotions
●Assisted customers in finding the right perfumes and colognes for their budget
●Participated in monthly inventory checks on all merchandise
●Organized store displays and window dressing Key Accomplishment
●Top salesperson - recognized for excellence in customer service & sales Muthana St.Build 45, Apt 5 ⬥ Hawally, Kuwait ⬥69000911⬥mohsarhan2@gmail.com

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
المبيعات

التعليم

Al-Qabas High School

أبريل 2023

أبريل 2023

الثانوية العامة أو ما يعادلها، High School Diploma,

Arab Open University

يناير 2023

يناير 2023

بكالوريوس، Bachelor Degree of Business Administration in Economic

الكويت

المعدل التراكمي (نقاط): 3.6 من 4

المعدل التراكمي (نقاط): 3.6 من 4

Skills

Customer Service Skills
Expert
Customer Service Skills
Expert
Sales & Marketing Skills
Expert
Sales & Marketing Skills
Expert
Closings
Expert
Closings
Expert
Telecommunications
Expert
Telecommunications
Expert
Sales
Expert
Sales
Expert
typing
Intermediate
typing
Intermediate
SALES
Expert
SALES
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
ACTING
Expert
ACTING
Expert
BINDING
Expert
BINDING
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
PURCHASING
Expert
PURCHASING
Expert
BOOKING (RESOURCE PLANNING SOFTWARE)
Expert
BOOKING (RESOURCE PLANNING SOFTWARE)
Expert
RELATIONSHIP MANAGEMENT
Expert
RELATIONSHIP MANAGEMENT
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
operation
Intermediate
operation
Intermediate
outlook
Intermediate
outlook
Intermediate
mail
Expert
mail
Expert
office administration
Intermediate
office administration
Intermediate
quotations
Intermediate
quotations
Intermediate
marketing
Beginner
marketing
Beginner
order
Expert
order
Expert
problem solving
Expert
problem solving
Expert
negotiation
Expert
negotiation
Expert
key account management
Intermediate
key account management
Intermediate
sales coordination
Intermediate
sales coordination
Intermediate
Customer Service Skills
Expert
Customer Service Skills
Expert
Sales & Marketing Skills
Expert
Sales & Marketing Skills
Expert
Closings
Expert
Closings
Expert
Telecommunications
Expert
Telecommunications
Expert
Sales
Expert
Sales
Expert

اللغات

الانجليزية
متمرّس