Operations Executive
SIG Middle East LLC
Total years of experience :7 years, 4 Months
Handling all operations A to Z in Oman, majors as per below
Sales Support: Handling day to day operation in Oman. Carry out process of customer LPO & Delivery, to do so coordination with Sales Team and warehouse to make sure stock availability & delivery on time. Arrange collections from Suppliers. Assisting sales team in the system. Preparing quotations, updating sales team about purchases & transportation cost. Checking margin on selling material.
Project Support/Management: Supporting Sales & Technical Team in wining project by providing system quotation, material cost, margin, special discounts, material lead time & transportation cost. After winning a project Initiating, planning, executing, controlling the material and delivery as per Terms & contract.
Supply Chain & Logistics: Making sure to keep stock of fast moving items by checking with warehouse, projects & orders in hand & future requirement. Coordinating with suppliers, warehouse & transporters. Updating customers & sales team about stock in hand. Checking expiry of items, moving them accordingly. Tracking orders with local suppliers & international shipments and coordinating with clearing agents to make sure shipments are being cleared on time to avoid any demurrages, providing them shipment details, documents & NOC as per request.
Procurement: Coordinating with warehouse and sales team for current & future material requirements also checking customer’s LPO (projects) in hand to place an order & production with suppliers, crosschecking margin, purchase & transportation cost specially in international shipments. Negotiating for special discount in big quantity purchase.Taking GRN. Prepare costing in system for local & international shipments.
Price/Cost Control: Preparing & keeping an eye on local/international margin and costs in sales and purchase in system. Checking & updating Sales Team for Purchase/Sales history “project & client wise” in system if there is any change. Advising for bulk buying for more discount. Managing special project pricing as per rebate system from manufactures.
Account Support / Payment Recovery & Customer Services
Handling sales queries in Dubai, Oman, Qatar and Saudi Arabia Depot, from sales team and customers to prepare quotation in system.
Preparing costing & pricing for local and imported products with consent of sales team.
Assisting customers and sales team in processing LPOs as per instruction given.
Collaborating closely with warehouse/dispatch team to ensure the right products are delivered at the right time. Maintaining stock in warehouse as per Demand & Supply. Ordering normal stock for warehouse and special as per customer demands.
Coordinating with Supplier/Manufacturer such as Gyproc, AMF, Knauf, Armstrong, Kimmco etc, for orders, deliveries and production schedule.
Fulfill any task assign by management.
Keeping update concerns in sales, stocks and deliveries process to ensure smooth operations.
Ensure competent quality execution of all regular purchasing duties and administrative works.
Maintain complete updated purchasing & inventory records/data and pricing in the system. Execution and monitoring of all regular purchasing duties.
Coordinate with user departments and suppliers in the purchasing scope of work for projects assigned. Assist in managing and following up orders.
Handling and monitoring of claims to factories and vendors for defectives, shortage, missing products.
Performed sales activities on major accounts and negotiates sales price and discounts in consultation with Modern & Local Institutes (Metro, Makro, Hyperstar, USC, CSD (Pakistan) Managing all operations & business terms from ordering till delivering goods and payments by coordinating with different departments (Production, Warehouse, Finance, Accounts and Admin etc.)
Manage personnel and develops sales and sales support staff. Reviews progress of sales roles throughout the company.
Accurately forecasts annual, quarterly and monthly revenue streams.
Develops specific plans to ensure revenue growth in all company’s products. Provides quarterly results assessments of sales staff’s productivity.
Coordinates proper company resources to ensure efficient and stable sales results.
Selling a range of products and services, to both new and existing clients.
Making B2C outbound telesales calls. Conveying technical information to customers. Closing sales and making plans to gain repeat business. Handling customers' queries efficiently. Performing administrative duties.
Supervising & training staff to generate excellent output.
