Deputy Assistant Director
National Database and Registration Authority
Total years of experience :19 years, 2 Months
NRC’s) NADRA RHO Multan
A:- Summary of Position: OIC is responsible for ensuring smooth functioning of DAU.
Operations and Marketing:
•
•Keep data/information confidential which is liable to be confidential (like personal information of applicants and organizational secrets.)
•Implement HQ NADRA Policies & SOPs.
•Coach/train the staff on SOPs/Business Rules.
•Ensure form receiving through system (real time procedure)
• Ensure timely scanning and approval of Forms (same day of receiving) Ensure rejection and complaints handling in time.
• Ensure and countercheck that documents are seen in original.
• Execute operational aspects of projects undertaken by NADRA engaging the staff therein.
•Provide reports on daily or periodic basis as per requirements
• Timely delivery of printed/received ID Documents to the applicants.
• Ensure defacing and dispatch of surrendered/ undelivered ID Documents according to SOPs.
• Ensure destruction of Tasdeeq-Namas and scanned Forms as per SOP.
• Data flow control and keeping vigilant eye on applicants and staff to prevent illegal processing.
•Ensure answering of all telephonic calls at landline/Mobile (official) number Ensure timely reply to all official emails and letters.
•Identify the reasons of low number of average tokens (if so) w.r.t. population of area and highlighting the same to regional management.
•Put significant efforts to register maximum number of citizens.
• Compliance of instructions issued time to time from RHO/HQ.
•
Administrative and Financial:
•
• Ensure public administration (queue management and speedy processing. Proper sitting arrangement, shade, drinking water and washroom facility) Ensure proper voltage, electricity provision, wirings/sockets etc and active telephone line.
•To contact Focal/Contact Person(FP/CP) well in time for arrangements (for MRV only).
• Opening/closure of DAU in time. Ensure adherence to office timings & decorum by staff.
• Keep close check on attendance and punctuality of DAU’s staff. Ensure all systems are up before public timing.
•Ensure dress code/employee cards & cleanliness of DAU on daily basis; including washrooms and outside area.
•Ensure timely payment of all utility bills.
• Ensure safety/security of DAU by taking all possible measures and safe custody of keys.
•Manage record. Maintain essential registers e.g.; attendance, leave, stock, generator, log book/fuel record, token cancellation register etc.
• Ensure in time arrival and departure of MRV at operational site.
•Arrange stay of staff at own and not availing the residence/food from the FP/CP (for MRV only)
• Ensure working of tracker device and parking of MRV at Govt building/neutral place for operation (for MRV only)
• Maintain equipment, generator, furniture and fixtures.
• Repair/maintain DAU, white wash/paint etc. through proper channel.
•Carry out liaison with local authorities/institutions to maintain good rapport Keep helplines of Fire Brigade, Police, and Ambulance etc. at hand.
• Report instantly about any sort of occurrence to respective RHO.
•Update DAU Notice Board with latest Policies, fee structure and general information
•Extend special facilitation to ladies, senior citizens and special persons. Supervise staff for avoiding physical contact with applicant while processing (especially female applicants)
• Manage petty cash for routine necessities. Fuel management/Fleet cards.
• Appreciate maximum booking of Fast-Track applications.
• Reconcile safe custody of collected cash and deposit the same by next working day (on weekly basis for MRVs).
• Reconciliation of cash with bank statement on monthly basis.
•
•
Technical:
•Ensure proper working of devices, camera, computers, printers, networks and scanner etc.
•Update all required software/patches/ running of scripts etc.
•Take/keep backups as per backup policy in vogue and copy to client machine Ensure running of NTP service on all machines.
•Keep Antivirus updated (and system scanning)
•Network connectivity
•Ensure the user passwords are not shared and/or logins are not used by other people.
•
Customer Care:
•
•Be responsible for implementing/ensuring Customer Care at DAU.
• Make the open access of applicants to him/her regarding complaints/issues/guidance.
• Communicate with applicants in polite and respectful manner.
• Report misbehavior (if any) of staff member to higher-ups for disciplinary action.
•Prefer to depute female staff for female applicants and front counters.
•Place the complaint book with serial numbered pages duly signed by AD Zone at some prominent place at DAU. It shall be checked daily, and efforts be made to clear the complaints on daily bases.
•Ensure that no un-necessary documents/questions are asked from applicants Remain on floor maximum time, visit each station and observe/supervise Meet customers outside DAU to know their queries/issues and guide/solve them accordingly.
•Treat every customer as VIP and implement the same at DAU
May 2007 to date National Database and Registration Authority, Pakistan
Deputy Assistant Director (NRC’s) NADRA RHO Multan
A:- Summary of Position: OIC is responsible for ensuring smooth functioning of DAU.
Operations and Marketing:
Keep data/information confidential which is liable to be confidential (like personal information of applicants and organizational secrets.)
Implement HQ NADRA Policies & SOPs.
Coach/train the staff on SOPs/Business Rules.
Ensure and countercheck that documents are seen in original.
Execute operational aspects of projects undertaken by NADRA engaging the staff therein.
Provide reports on daily or periodic basis as per requirements
Timely delivery of printed/received ID Documents to the applicants.
Ensure defacing and dispatch of surrendered/ undelivered ID Documents according to SOPs.
Ensure destruction of Tasdeeq-Namas and scanned Forms as per SOP.
Data flow control and keeping vigilant eye on applicants and staff to prevent illegal processing.
Ensure answering of all telephonic calls at landline/Mobile (official) number Ensure timely reply to all official emails and letters.
Put significant efforts to register maximum number of citizens.
Compliance of instructions issued time to time from RHO/HQ.
Administrative and Financial:
Ensure public administration (queue management and speedy processing. Proper sitting arrangement, shade, drinking water and washroom facility) Ensure proper voltage, electricity provision, wirings/sockets etc and active telephone line.
To contact Focal/Contact Person(FP/CP) well in time for arrangements (for MRV only).
Opening/closure of DAU in time. Ensure adherence to office timings & decorum by staff.
Ensure dress code/employee cards & cleanliness of DAU on daily basis; including washrooms and outside area.
Ensure timely payment of all utility bills.
Ensure safety/security of DAU by taking all possible measures and safe custody of keys.
Manage record. Maintain essential registers e.g.; attendance, leave, stock, generator, log book/fuel record, token cancellation register etc.
Ensure in time arrival and departure of MRV at operational site.
Arrange stay of staff at own and not availing the residence/food from the FP/CP (for MRV only)
Technical:
Update all required software/patches/ running of scripts etc.
Take/keep backups as per backup policy in vogue and copy to client machine Ensure running of NTP service on all machines.
Keep Antivirus updated (and system scanning)
Network connectivity
Ensure the user passwords are not shared and/or logins are not used by other people.
Customer Care:
Be responsible for implementing/ensuring Customer Care at DAU.
Make the open access of applicants to him/her regarding complaints/issues/guidance.
Communicate with applicants in polite and respectful manner.
Report misbehavior (if any) of staff member to higher-ups for disciplinary action.
Prefer to depute female staff for female applicants and front counters.
Place the complaint book with serial numbered pages duly signed by AD Zone at some prominent place at DAU. It shall be checked daily, and efforts be made to clear the complaints on daily bases.
Ensure that no un-necessary documents/questions are asked from applicants Remain on floor maximum time, visit each station and observe/supervise Meet customers outside DAU to know their queries/issues and guide/solve them accordingly.
Treat every customer as VIP and implement the same at DAU
March 2005 to May 2007 Azgard9LTD Manga Mandi LHR
Admin/HR Officer AZGARD9LTD.
Responsible for overall Operations of Bank A/C opening, salary transferring issues handling.
Issuance of new employee Card,
New employee training twice a week.
Meeting with Business Unit Manager regarding day to day activities.
Foreigner & local guests arrangements regarding pick &drop, stay & foodstuff.
IT Related. Management & accounting related subjects
Economics