muhammad shahiddin Che’ Mad

• End-to-End Project Management - Manage the full project lifecycle, including scoping, business case
approval, planning, implementation, and post-implementation reviews.
• System Development & Integration - Lead IT projects (specifically in banking tech) to deliver solutions,
often involving software enhancements and infrastructure upgrades.
• Managed project resources and budget utilization, ensuring cost-effectiveness throughout the project
lifecycle.
• Liaised with external vendors for procurement and implementation while coordinating with internal
stakeholders and facilitating Steering and Working Committee meetings.
• Identified risks, developed mitigation strategies, and verified compliance with organizational policies,
standards, and regulatory requirements.
• Created comprehensive project plans and monitored progress regularly to ensure adherence to
timelines.
• Collaborated with relevant teams and vendors to design, develop, and implement projects, aligning
solutions with organizational goals.
• Deliver projects on time, ensuring quality standards and objectives are met.
• Highlight potential risks or malfunctions and act proactively to resolve issues.
• Proactive in seeking, providing and performing system resolution to improve efficiency and securing
compliance at all times.
• Participated in exploring alternatives and implemented cost-saving initiatives.
• Managed and led departmental system projects while enhancing work procedures for improved
efficiency.
• Based at CIMB Berhad, IT Application

• Coordinated the development of infrastructure projects to support organisational goals.
• Directed infrastructure projects by defining tasks and timelines for effective execution.
• Coordinating across departments, managing budgets, and ensuring timely delivery.
• Monitored implementation of projects to ensure alignment with objectives and timelines.
• Reporting to Head of IT throughout all phases of work.
• Managed projects involving data infrastructure by coordinating tasks and resources.
• Generate or review documentation of project requirements.
• Determine the schedule, budget, and resource needs.
• Ensure the work scope is well-defined.
• Consider hardware needs and assist with capacity planning to ensure seamless deployment.
• Work with external vendors and project consultant.
• Delivered end-to-end project management for complex multi-vendor projects.
• Focused on planning and executing projects effectively across teams.
• Communicating Project Performance to Senior Leadership & Business Stakeholders.
• Based at Great Eastern Berhad, IT Infrastructure Ampang Kuala Lumpur (HQ)

• Delivered complex multi-vendor projects from start to finish.
• Directed infrastructure projects by defining tasks and timelines for successful execution.
• Coordinated cross-departmental efforts, managed budgets, and ensured timely project delivery.
• Manage the projects focused on data infrastructure.
• Coordinated development of infrastructure projects to align with organizational objectives.
• Track the successful implementation of projects.
• Determine the schedule, budget, and resource needs.
• Ensure the work scope is well-defined.
• Generate or review documentation of project requirements.
• Communicating Project Performance to Senior Leadership & Business Stakeholders.
• Focusing on Project Planning & Execution.
• Consider hardware needs and assist with capacity planning to ensure seamless deployment.
• Work with external vendors and project consultant.
• Reporting to Head of IT throughout all phases of work.
• Operated from Great Eastern Berhads headquarters in Ampang, Kuala Lumpur, to oversee project
activities.

• Work as IT Specialist and IT Consultant Freelance on a project basis.
• Monitoring client networks and internet connectivity.
• Perform network maintenance to ensure networks operate correctly with minimal interruption.
• Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks
(LAN), wide area networks (WAN), Wireless Internet, Cloud networks, Servers, and other data
communications networks.
• Identified and clarified client requirements to ensure project alignment.
• Defining project scope and understanding clients business.
• Assessed client needs for IT infrastructure to provide tailored solutions.
• Presented solutions to clients, trained end users, monitored work progress, and maintained client
contacts.
• Listened to client issues and provided effective problem-solving solutions.
• Updating software, replacing hardware, Preventive Maintenance.
• Installing both software and hardware and resolving connectivity problems.
• Setting up computer networks, removing viruses, training users, and reporting to client.
• Suggesting suitable hardware and applications.
• List of clients: Roadcare Sdn Bhd, THB Maintenance Sdn Bhd, IUKL, Convex Sdn Bhd (IT Dept),
Anqas Certification Sdn Bhd, Twin Digital Resources, Srata Bina Sdn Bhd.

• Installs, maintains, and troubleshoots the Districts Local Area Network (LAN), Wide Area Network
(WAN).
• Monitored and maintained LAN and WAN connections for Protasco Berhad and subsidiaries, ensuring
reliable Internet Wi-Fi across IUKL campus.
• Designed and installed well-functioning computer networks and systems.
• Identify, troubleshoot and resolve problems encountered by District network Internet and troubleshoot
and solve local-area network problems.
• Analyses network-related problems reported by end-users.
• Installed internet connections and electronic cabling (UTP cable) to enhance network accessibility.
• Perform troubleshooting on system failures to maintain long-term efficiency within an area.
• Identified and eliminated network bottlenecks to improve overall efficiency.
• Handle IT network projects assigned by Superior; Handling, Planning the Network Diagram in the
networking project.
• Executed upgrades to the network infrastructure.
• Delivered technical support to colleagues for various IT issues.

• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Assist users through face to face, support over the telephone or remote support to help set up
systems or resolve issues.
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Replaced parts and provided support with procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supported roll-out of new applications; set up user accounts and profiles, resolved password issues to
enhance user access and satisfaction.
• Rapidly establishing a good working relationship with users and management level, e.g., software
developers; testing and evaluating new technology; conducting electrical safety checks on computer
equipment.
• Installing and configuring computer hardware, software, systems, networks, printers, scanners and
more planning and undertaking scheduled maintenance upgrades.
• Responding to breakdowns; investigating, diagnosing and solving computer software and hardware
faults.
• Maintained software license records and managed inventory of equipment and consumables to
ensure operational readiness.
• Performed remote troubleshooting for users via VNC, Skype, RDP, Team Viewer, and Windows
remote assistance, minimizing downtime and resolving issues efficiently.
• Perform task in Microsoft Outlook 2013/2016/ O365 basic troubleshooting. Also, basic knowledge in
Microsoft Exchange server / O365 admin: email/ email group account creation and deletion.
• Perform task in Active Directory. Account Creation/Deletion. Folder access security group.
• Network administration (including data backup, security management, user account management, e-
mail systems (Lotus Notes).
• Maintain e-mail web server (web Mail), internet access, office systems and applications support).
Supports server, network and desktop hardware, software and applications, Control AD server
System.

• Assisted, supported, and troubleshot IT issues for internal staff and clients, enhancing overall event
experience.
• Managed internet bandwidth allocation and monitored usage for users and exhibitors, optimizing
performance for all attendees.
• Managing and Monitoring wireless connections for the entire Convention Centre.
• Installed and supported IT requirements for events at KLCC Convention Centre, ensuring seamless
connectivity and functionality.
• Set up and managed phone and video conferencing systems for events at KLCC Convention Centre.
• Installation and Managing credit card line requests at client booths or counters in event areas.

• Led technical support team, fostering collaboration and mentoring to enhance team performance.
• Manage and priorities workload in accordance with the various response SLAs.
• Apply a professional, timely, and proactive approach to escalated issues and calls.
• Coordinated daily project scheduling and consultant resourcing to ensure timely project delivery.
• Managed IT support jobs for events and government departments.
• Preventive Maintenance (PM) and Corrective Maintenance (CM) for customers that are under
company agreement.
• Serviced and prepared PCs, notebooks, and printers for rental requests, ensuring readiness and
reliability.
• set up and support internet connection such as Network cabling, router / wireless configuration,
Network switch configuration.
• Collaborate with Supervisor regarding operational and staffing concerns.
• Communicate objectives and relevant information clearly to Team Members.
• Supplied and installed PCs, laptops, projectors, and photocopiers for customer rentals.

• Coordinated on-site operations for project execution, ensuring alignment with project timelines and
client specifications.
• Monitored project progress to ensure adherence to schedule and managed technicians on site.
• Executed preventive and corrective maintenance for customers under company agreements to ensure
optimal IT service delivery.
• Managed system backup, hardware maintenance, troubleshooting, repairing, and assisted in IT
operations.
• Performed maintenance, installation, and repair of IT equipment to support operational readiness.
• Ensure every task was in progress according to the specification given. Perform any tender that our
company joined.

• Facilitated training sessions on Microsoft Office and Paint software, enhancing participants IT skills.
• Assisted participants in understanding training topics, ensuring clarity and comprehension.
• Coordinated tasks assigned by head trainer, supporting smooth training operations.
• Ensure every task is in progress according to the specification given.