IT Operation Team Lead
Accenture Communication Solution Ltd
Total years of experience :18 years, 5 Months
Ensure IT Services (From Farm Gate to Munshigonj and Savar to Lalbagh) All GPC, CPCF, STP, Distribution Houses and GP Touch points with virtually-Physical Support, Rollout, Project deployment, Call handling, Stake Holder management, IT LAB management, IT Accessories Management.
Achievement- IP expansion project deployment on GPC Mirpur and Farmgate, New Distribution House Launch (NEXGEN LINKERS) IT Accessories manage and All Support equipment/soft establishment and workstation creation
Providing support to over 3000 users of Contact Center & Coordinate with other Sections of IT, Networks, Finance & HR.
Achievement:
1. Successfully implemented IPCC Project i.e. IP Based Contact Center first time ever in GP.
2.Full floor workstation establishment for Call center users (114pcs)
3. CRM project implementation for Call center.
Responsibilities:
Experience on configuration of LAN, MAN, WLAN, WAN for corporate environment Working
knowledge on file server, mail server, proxy server, VPN, NAT, Office2003/2007
Experience in Installation and configuration of new PC/software, and network printer
Experience in installation, configuration patch of windows & Linux servers
Optimum trouble shooting and problem solving abilities developed.
Provide high level user support with PC troubleshooting and maintain all hardware and software according to the organizational policy
Experience on working with Active Directory
Maintain on time and efficient IT service and support in all the GP Offices within all region
Introduce new IT services and facilities according to end users requirements and through proactive initiatives
Participate in IT service & support internal process improvement, campaign, end users awareness & skill enhancement programs
Maintain IT end-user satisfaction level to specified level
Coordinate with regional IT team and other IT units regarding different issues
Cross divisional activities with other divisions in different projects to smooth existing services
Execute all of the written Requests from GP subscribers from all GPC, GPSD’s and GP touch points.
Responsibilities
• All technical problems from customer complaints.
• Subscribers adjustment related issues.
• Maintain regular communication with Customer Technical Center, Activation for any kind of Network and charging issues and activities
Achievement
• Two times Best employee nomination.
Product like fridge, TV, A/C all other electronic goods.
Responsibilities:
• All Products selling with annual target.
• Maintain regular communication with customers for product information.
Achievement
• 107% then annual target.
B.Sc (Engg) on Computer Science and Engineering Result : CGPA 2.9
