Operation Manager
Tool Time LLC
Total years of experience :19 years, 3 Months
Control all aspects of the operations including planning, administration, commercial, site works and documentation, payment Collections, Credit control, Invoicing, Bank dealing.
Liasioning with various departments like Purchasing, Finance & Customer Service to ensure smooth flow of business
Maintain all Purchase details and also confirm purchase request. Updating concerns Invoices.
Handle and organize MEP facility, manage processed, processes, and financial performances.
Monitor the progress of work until completion. Ensures that all works are completed on time and, where applicable, notifies the management of any delays along with the costs associated with these delays.
Lead, direct and manage inbound and outbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards.
Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer.
Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment is properly accounted and in safe working condition.
Monitoring all pending purchase material.
Assigning the pending jobs. Informing teams about jobs and site location.
Monitoring TFM system which is a software tool for customer queries-complaints 24 hours (Day and Night).
Weekly meeting with Team and management. Checking daily reports which is given by team and site supervisors.
Preparing Daily, Weekly and monthly report. Inventory completely controlled.
Managing all responsibilities of the customer care (Department) as per the company standards
Ensure client’s needs request, enquiries, and complaints are dealt in a professional manner
Assign Jobs and schedule the duties of more than 40 Customer Care representatives.
Prepares quotation, calls and follow up for feedback of quotations approval and arrange payment collection.
Coordinates with the technicians & Management as per the requirement.
Systematically keeping all confidential documents, Contracts, agreements and others pertinent files of the company.
Prepare job/inspection reports requested by the client.
Ensure high standards of customer satisfaction so that set standards are met and exceeded.
Recommend process of improvements so that the front end operations run smoothly and efficiently.
Ensure that the Customer Service and Drivers team is adequately staffed with competent, motivated and trained professionals to ensure effectiveness of the customer service function.
Responsible for managing Operations, maintenance works & Manpower planning at the site/facility
Routine maintenance and trouble shooting of HVAC, Electrical panel, HT and LT installations.
Maintains financial accounts by processing customer adjustments.
Recommend potential products or services to management by collecting information and analyzing client needs.
Raising of quotation and estimation for variable jobs for the clients and executing the same.
Carry out routine property inspection and generating of required maintenance.
Review the asset database, operating schedules, recommend maintenance practices for clients MEP system.
Establish relationships with specialist suppliers to ensure the satisfactory communication and completion of works.
Maintaining maintenance reports and report generation of daily, weekly and monthly activities, and updating client and head offices
Project Management -
HSE (Health Safety & Environment)
Graduation..
E-Commerce