Muhammad Shoaib

Having 8 years experience. Led a Team of customer service representatives, providing training, coaching, and performance evaluations to ensure exceptional service delivery.
 Affidavit Files Preparing for Verification, Transfers and Allocations etc. Maintained accurate records of customer interactions and inquiries by using ERP software & REMS Software.
 Managed all aspects of 2nd Location Ballot Process by allotting Plot Numbers customer support operation, including inquiries via phone, email, and online chat. Developed and implemented customer service policies, procedures, and standards to enhance efficiency and service quality. Collaborated with cross-functional teams to address customer escalations and resolve complex issues promptly.
 Collaborated with the sales and marketing teams to promote special offers and upsell services. Consistently achieved and exceeded performance metrics, including call resolution time and customer satisfaction.

 Led a Team of cargo handlers, providing guidance, training, and performance evaluations to ensure efficient and safe cargo operations.
 Manage cargo bookings, track shipments, and handle documentation, ensuring accuracy and compliance with airline and regulatory requirements.
 Ensured proper documentation and labeling of Cargo shipments, including manifests, invoices, and tracking information, to maintain accuracy and compliance.
 Collaborated with Airlines, Customs Authorities, and relevant stakeholders to ensure compliance with all applicable regulations and standards governing cargo handling and transportation.
 Implemented and monitored safety protocols to prevent accidents, injuries, and damage to cargo, emphasizing a culture of safety among the team.
 Fostered positive working relationships with cargo agents and airline representatives, EK, TK, SV, QR etc.

 Ensuring the timely preparation, assembling, and loading of inflight meals, beverages, and other catering supplies into Emirates Flights and prepare Daily Inventory.
 Played a vital role in Emirates Flight Catering Operations at ASL department RAMP by hand over all Catering stuff to international Airlines Emirates Airline, Turkish Airline, Saudia, Emirates Sky cargo, Air France, Virgin Atlantic etc. Hence completed the process by taking receiving’s from their concerned Cabin Crews and represented EKFC on International Level clients.
 Handled a Team of different cultures and nationalities and maintained pleasant atmosphere.
 Participated in safety drills and make sure of Team’s “PPE”.
 As a supervisor looked after Catering Supply Management, Aircraft Services, Quality Control of food, Equipment Operations such as Hi Loaders, Coordination with Regulatory Compliance.
 Effective Communication with Ground Crew, Cabin Crews and Air Traffic Control for smooth handling of flights Operation.