IT Support Specialist II
WSM Digitalization & Transformation Company
Total years of experience :2 years, 10 Months
• Determine the source of computer problems (hardware, software, user access).
• Providing technical support either by visiting on-site or through remote-access systems
• Administration of Google Workspace, Azure, Windows server, Jira Service Desk, AWS Cloud, Alibaba Cloud, Bitbucket, Figma, ZKT Devices
• Administration of Microsoft Office 365 workloads (Exchange Online, Share-point Online, Microsoft Teams, One Drive for Business, Yammer)
• Administration Azure AD and performed user account management tasks such as creating new accounts, and licenses, resetting passwords, and managing user permissions.
• Respond to support tickets and inquiries, providing timely and effective solutions to end-users.
• Proficient in managing and maintaining Digital Ocean cloud infrastructure, including server configuration, deployment, and optimization ensuring optimal performance and reliability.
• Conduct regular system updates and patches, ensuring security and compliance with industry standards.
• Provide Tier 2 support for end users experiencing problems with Office 365 applications and services.
• Deploy laptops to new users & manage users' mobile devices through MDM solutions (Microsoft In-tune)
• A primary point of contact for all IT-related issues and requests
• Lead and perform activities related to the administration of the company Local Area Networks (LANs) including PCs, Printers, internet, and network-related devices.
• Provide technical support for computer systems, software, and hardware.
• Install, configure, and maintain IT systems and equipment.
• Document support requests and resolutions.
• Collaborate with team members to resolve complex issues.
• Educate users on IT best practices.
• Ensure compliance with IT policies and procedures.
• Provide technical support for Microsoft 365 and Azure Active Directory administration.
• Diagnose and troubleshoot user issues related to these platforms.
• Perform administrator tasks for Microsoft 365 and Azure, including user management and permissions.
• Install, configure, and maintain Microsoft 365 applications and Azure AD services.
• A primary point of contact for all IT-related issues and requests
• Lead and perform activities related to the administration of the company Local Area Networks (LANs) including PCs, Printers, internet, and network-related devices.
• Monitored security certificates and maintained company compliance with security requirements.
• Managed department budgets and regularly reviewed cost-effectiveness of IT processes.
• Maintain inventory of all IT-managed devices across the firm
• Participated in project planning and implementation, providing input and expertise on infrastructure requirements.
• Advising staff on appropriate procedures for directing their IT-related queries and recommendations.
My final year project ‘Automated Attendance through Facial Recognition” was a web application with image recognition based on a machine learning modal, I wanted to develop an application which will use facial recognition to automate the attendance of students which will help teachers with automatic attendance, reports generation of students. The application was designed to run on multi screens and was mobile friendly, Ideally the application should be connected to an external camera in classes and would recognize students coming to the class to automate attendance, the teacher can access the data about students and generate reports from a web portal. The backend of the application was designed using spring boot and the front-end part using AngularJS. I enjoyed working on this project, as it gave me opportunity to learn a lot about Web app, Rest API’s, Facial Recognition development. The entire process of working out my project was an experience to learn more from the world of Programming. We went through manuals, books internet and discussed it with supervisor to get every bit of information we could gather. Numerous tests carried out in the labs gave me the much-required practical exposure required in the field. Overall, the project taught me to be more patient and keep trying till I could achieve results to my satisfaction. The project being a solo project taught me the virtues of independent working, continuous interaction and communication with my supervisor which are essential qualities needed to build one’s career. I have also done some semester projects like ‘Face Recognition via Matlab’ ‘A note pad application built using Java’ ‘Scientific Calculator using Microsoft Visual Studio.