Muhammad Shoaib Aslam

Managing public relations and customer service, involving the delivery of information, guidance, complaint resolution, issue resolution, and ensuring the timely processing of registration procedures.
Developing and implementing strategies to enhance the registration process and boost PSEB registrations, with a focus on improving industry facilitation.
Performing database analysis and providing comprehensive reports on the findings.
Managing the registration and renewal processes for IT companies, call centers, and freelancers nationwide
Supervising industry facilitation services encompassing business counseling, visa facilitation, foreign remittance, export revenue and matters related to taxation.
Ensuring a professional work environment, managing teams effectively, and addressing related issues.
Directing the inspection and verification of Call Centers, ensuring adherence to requirements before issuing registration certificates.

Manage strategy to Improve the PSEB registration, facilitation, process and procedures
Responsible for call center registration/renewals in Pakistan
Responsible for IT Companies registration/renewals in Pakistan
Responsible for Freelancer registration/renewals in Pakistan
Manage process of registration & renewal for companies, BPO/Call Centers & Freelancers
Represent PSEB to generate awareness in IT & ITenable companies on accurate reporting of export remittances to avail tax benefits
Support PSEB registered startup companies/firms to avail tax exemption on local business
Responsible to issue NOC on foreign currency remittance
Manage public relation & customer support with Industry to facilitate
Manage inbound/outbound visa facilitation to PSEB members
Responsible to maintain professional working environment
Manage day to day operations of the department
Responsible to manage Call Center physical verification/inspection in the country
Responsible to develop/upgrade the registration portal according to the need of industry
Database analysis and reporting
Holding regular team meetings on operations and industry issues to resolve in time

Manage strategy to Improve the PSEB registration, facilitation, process and procedures
Responsible to manage coordination with local IT Companies and Call centers to facilitate
Represent PSEB to generate awareness in local IT & ITenable companies on accurate reporting of export remittances to avail tax exemption facility
Support PSEB member to avail tax exemption on local business
Manage public relation & customer support strategy development and execution
Manage inbound/outbound visa facilitation to PSEB members
Maintain day to day operations and facilitation
Responsible to manage Call Center physical verification/inspection in the country
Maintain industry database and registration e-portal
Manage Industry data collection, data administration, database analysis and reporting
Holding regular team meetings on operations and industry issues

Responsible to maintain and update database of PSEB registered member’s
Formal documentation, record maintenance, file management and reporting
Prepare registration certificate and dispatch to the PSEB registered companies/call centers
Interaction with member companies/call centers and facilitate
Perform suck other tasks as assigned by the superior
Assist Manager Domestic Business to resolve day to day affair

Provide assistance on all departmental tasks
update member’s database, data analysis
Record keeping, reporting and document filing
Public dealing, customer support
Assist supervisor