Sirajuddeen Ghouse Mohideen

Working for an Emirates Airlines account as a Technical Consultant.
Working on modernising the CRM applications which serves and takes care of transaction of Customer and
relationship information
Working on building a Unified Data stream using OpenShift containersation to build a unified Data lake.
Building resilient Microfront end architecture by deploying to Openshift in a containerised environment .
Building a COT AI model to infuse AI into the Product development using Copilot by following the reverse
engineering process to modernise the legacy apps.

Managed a team of 20 engineers accountable for product design, development, testing, and support.
Developed a robust CRM application that facilitates communication between agents and customers, handling
over 800K calls and tickets through IVR and Digital channels.
Built a Copilot Agent, powered by CCAI ( Contact Center AI ) to enhance Agent interaction with customers with
quick resolutions. Designed and implemented an efficient Build and deployment process for 700 react
components in Micro front end applications.
Maintained relationships with external vendors and partners involved in engineering projects.
Played a key role in enhancing the engineering teams capabilities by overseeing recruitment, hiring, and
training processes.
Developed an end-to-end case managementjourney interface enabling Agents to identify and resolve customer
requests efficiently.
As an Engineering Leader, built glide path using Looker studio of a Technical roadmap and Architectural runway

Led a team of 15 engineers to design, develop and implement complex systems and solutions.
Managed relationships with external vendors and partners to ensure timely and effective delivery of services
and products.
Contributed to the overall growth and development of the engineering team, including recruiting, hiring, and
training new team members.
Implemented entire Gitlab CI for two teams with setting up all stages ( Testing, Coverage, Scanning, Build &
Deploy )

Worked as a Staff Engineer for a platform engineering and product teams.
Reduced the build time by 50% in 30+ products by optimising the stages in the CI pipelines and automated the
scripts.
Worked on complex Google big query datas to process CRM inbound and outbound requests.
Mentored Junior and Senior Devs inside a Product team.
Worked to maintain craftsmanship, security, availability, and scalability.

Worked as a acting Engineering Manager/ System Architect for 2 years, led 2 Scaled Agile Teams, and
contributed to all Development, Architectural, and Managerial activities.
Hired right talents and involved in appraisal cycle to set the Performance objectives and Individual
Development Plan (IDP) for fellow engineers.
Managed Teams & Led 3 projects with a complete development, testing and deployment process to ship
features.
Mentored and cross-trained the horizontal team to speed up the Business as usual.
Closely interacted with Product owners, Technical Architects, Business leaders & TPMs to create enough stream
of work for the teams.
Involved in driving initiatives across the org (Learning initiatives, brown bag sessions, focused hours, etc)
Actively participated in System design, Code reviews & Design reviews.
Advocated best practices for reliability, performance, security, and reusability.
Developed a Chatbot across Network System Org to leverage manual interventions among the Network/Field
Engineers.
Developed a SPOG ( Single Pane of Glass ) Web app for NOC and NMC Engineers using React, React Native &
Node JS with Micro Services, and Micro Front-End Tech to do their Tasking and to Maintain Alarms & Outages.

Worked for Walmart labs to leverage their operations work by building an in-house Ticketing tool.
Developed a Ticket Management system to leverage the work of auto ticketing, manual tickets for support
Teams using the technologies such as Spring MVC, HTML5, and AngularJS, Bootstrap, CSS3, and Cassandra
database.
Collaborated with other software developers, business analysts, and software architects to plan, and design.
Provided technical leadership to teammates through coaching and mentorship.

Worked with other developers to build technical solutions & complete projects to Budgetary and quality
requirements.
Analysis and Reverse engineer the code to prepare Specification documentation for redesign of the module.
Contributed Development modules of POS (Point Of Sale)