Branch Banking Operations
Allied Bank Limited
مجموع سنوات الخبرة :8 years, 2 أشهر
My previous experience in financial institution of almost 8 years where last performing role was Branch Operations Manager.
Responsibilities:
• Leading and Managing overall branch operations, maintaining service standards.
• Solving customers related queries via calls and emails.
• Maintained accurate record for all office works and customer's financial transactions.
• Handling and facilitating internal audits and surprise inspections by external regulators.
• Approve and sign all negotiable instruments and vouchers also maintaining a perfect cash balance record of daily transactions.
• Directing and enhancing daily adminitrative operations relating to appointment bookings, cancellations, confirmations and enquiries.
• To formulate the strategies and motivate all staff members to render the highest level of services to customer and meet assigned targets and KPIs.
• Managing all aspects of cash handling operations, including accurate counting, balancing and reconciliation of cash drawers.
• Implemented measures to minimize cash losses and discrepancies, resulting in improved accuracy and accountability.
• Supervised a team of cashiers, providing training and guidance to ensure excellent customer service delivery.
• Conducted regular audit to maintain compliance with regulatory requirements and internal controls.
• Effective handling of customer complaints and resolution within the TAT.
• Collaborated with the management team to implement policies and procedures to enhance efficiency and security in cash handling.
• Resolved customer inquiries and complaints regarding cash transactions promptly and effectively.
• Reduce redundancies in process, improve turn overtime and provide quality services to customer.
Achievements:
• Bank Certified Teller.
• Improve branch audit rating from C to B.
• Customers satisfaction rating from last year which was 30% with improving above 50%.
• During the campaign of account opening for one week, opened 300 accounts instead of 200 which was actual target.
Projects & Achievements: •Developed and delivered a series of training and development programs for employees at different levels, enhancing their skills, knowledge and performance. • Developed and facilitating a training program on effective communication skills for 10 employees. • Participated in various employee engagement activities such as team building, wellness and social events.
Projects and Achievements: • Designed and developed a responsive and user-friendly website for a local bakery using HTML, CSS and java. • Implemented features such as online ordering, payments and delivery. • Increase the bakery's online sales by 50%.
