Receptionist And Admin Staff
Supreme Committee for Delivery and Legacy Qatar
Total years of experience :1 years, 3 Months
• Welcoming guests and checking their details against their bookings
• Check-Ins and Check-Outs
• Allocating guests their rooms and providing keys
• Answering phones from prospective customers and guests, taking messages and delivering them
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Providing concierge services, such as booking theatre tickets. arranging travel and providing information
about local amenities and attractions
• Preparing room bills and ensuring prompt payments
• Checking guests out, taking payments and returning deposits
• Order front office supplies and keep inventory of stoc
Check-insCheck-Outs
Billing
Maintenance of reception lobbySending and Receiving E-mails
Receiving internal and external calls
Transferring calls to concerned department
Preparing reports for managers
Assisting Juniors
Answering telephone calls to take messages from clients or to provide information
Receiving walk-in customers and guests and making them comfortable
directing or escorting guests or visitors to specific areas or correct offices creating, adjusting or cancelling appointments when necessary
faxing, scanning, mailing and filing documents
informing other members of staff about visitors or cancellations,
entering customer details into the company's records or database
copying, filing and maintaining digital or paper records maintaining the office space and re-stocking office supplies handling all incoming and outgoing correspondence
performing other administrative work like typing, proofreading