Muhammad Tayyab Khan

Islamabad club (2013-2015)
I have been associated with Islamabad Club as an accountant; my duties include:

•I was responsible for managing transactions of payable and receivable accounts.
•I have been handling the payment process such as purchase orders and payment vouchers.
•I have been doing Petty Cash management.
•Coordinating with team members for day to day tasks as well.

Customer Service Officer, ZONG Telecommunication (2012-2013)
I have worked in Customer Care department as a Customer Service Officer (CSO) at ZONG Office; my main duties were:

•I was responsible to handle and resolve customer complaints
•To obtain and evaluate all relevant information to handle product and service inquiries
•To provide pricing and perform customer verifications
•Process orders, forms, applications and requests
•Organize workflow to meet customer timeframes
•Direct requests and unresolved issues to the designated resource
•Answering customer inquiries regarding billing/services’ issues andSIM related queries.
•Setting up and handling of customers’ billing accounts promptly.
•Record details of inquiries, comments and complaints
•Record details of actions taken and maintain customer databases