Customer Care Executive
sharafdg
Total years of experience :16 years, 2 Months
Interact with customers
Listen to their complaints and solve it for them
Escalate Customer complaints to concern department
Preparing Daily ERP reports
Preparing Daily Customer Service Reports
Report to department Manager
Analyze customer’s quires
Providing best possible solution to the customer as per their needs.
Communicate effectively with customers in order to provide them quality services.
Daily reports to TL (Team Lead) and Superiors.
Confident team player and maintaining the unity & coordination with the team
Follow up customers for their feedback & healthy relations.
Providing satisfactory solutions to customers by understanding their needs and requirements.
Maintaining current clients & search of new clients with the quality of service.
Offering services on calls.
Prepare and maintain records & reports of client required products and tasks achieved.
Participation in case reviews with team leader & members.
Provide quality customer service on every call.
• Handle customer quires and complains
• Provide them with proper solution
• Keep record of all the FAQs