Muhammad Usman, Customer Support Agent

Muhammad Usman

Customer Support Agent

CrossOver

Location
United Arab Emirates - Dubai
Education
Master's degree, English
Experience
7 years, 6 Months

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Work Experience

Total years of experience :7 years, 6 Months

Customer Support Agent at CrossOver
  • Pakistan - Lahore
  • May 2021 to December 2021

CrossOver is a world leading software manufacturing company. I had worked in CrossOver as an L1 customer support agent.

Certified in MailEssentials, DNN & PeerApp.
Troubleshooting customer's problems.

Laboratory Technician at Punjab Agriculture Department
  • Pakistan - Lodhran
  • January 2017 to December 2019

Punjab Agriculture Department is committed for modernized farming and empowering little farmers. I had assisted the Agricultural Officer in implementing Govt. policies and facilitating farmers.
Assignment for special Project Handling.
Office management, Sample handling.
Farmers trainings.

Quality Assurance Analyst at Nestlé - Pakistan
  • Pakistan - Sahiwal
  • October 2012 to July 2016

Nestle Pak. Ltd. is a renowned Food processing company. I have 4 years of experience in Nestle at different roles. Procurement, Quality,
Hygiene and Transport was my areas of work.
I had Applied 5S, & GLP, GHP, IPM, HACCP.
I had Applied GHP at all milk collection units in order
to reduce TPC.
I Maintained all the Lab. Equipment in proper
working condition.
I Ensured Safety (Food, Personal, Environmental)
I Ensured the CIP, Hygiene of Equipments.

Education

Master's degree, English
  • at Bahaudin Zikariya University Multan
  • March 2016
Higher diploma, Food Technology
  • at Govt. Technology College Sahiwal
  • August 2012

I have studied Food Processing and Preservation techniques. Distinct fields were: Milk, Meat, Sugar & Confectionary, Fruits & Vegetables, Cereals.

Bachelor's degree, Business And Economics
  • at Bahaudin Zikariya University Multan
  • February 2010

I have opted Economics to study. Distinct fields were Macro and Micro Economics.

Specialties & Skills

Microsoft Office
GLP, GHP, HACCP,
Administration
Communication Skills

Languages

English
Expert

Hobbies

  • Cycling, Reading, Writing