Manager Operations, Banking Services Group (BSG)
Allied Bank Limited
مجموع سنوات الخبرة :23 years, 10 أشهر
Head of Operations of the branch, day-to-day branch efficient operations, Supervising all financial transactions, Ensuring best practices for service quality standards, timely dispute resolutions, Implementation of banking software, Temenos (T-24).
Responsible for overall strategic HR planning, Manpower planning, Headcount analysis, Organizational structure development, Succession planning, KPIs development, Complete process of selection and recruitment, and Management of orientation and induction processes for new employees.
Processing and issuance of countrywide Power of Attorneys (POAs), Legal vetting and fulfillment of statutory requirements, performance monitoring of all countrywide ‘onprobation’ employees, Initiation and completion of Confirmation of Service processes.
Responsible for overall employee benefits, Medical reimbursements of employees country-wide, panel approval of country-wide 400+ hospitals, recommendation to the Board HR Committee regarding employees benefits, and Controlling of medical expenses.
Overall head of the branch, supervising the entire 20+ branch staff, Business development, and customer satisfaction, Designing various business strategies and their implementation, Increase in deposit (liabilities business) portfolio, Achievement of all targets.
Head of Operations of the branch, day-to-day branch efficient operations, Supervising all financial transactions, Ensuring best practices for service quality standards, timely dispute resolutions, Implementation of banking software, Temenos (T-24).
Instructional duties in various parts of the country, Management for 400+ trainees for 12 training courses quarterly, Supervision of instructors, management of team building courses.
Master of Business Administration (MBA)
Bachelor of Education (BEd.)
Bachelor of Science (BSc.)
Faculty of Science (FSc.) - Pre-Engineering
Matriculation
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