Sales Executive
SBT Japan
Total years of experience :10 years, 0 Months
Selling automobiles to the assignment markets
To sale IT related products services to the clients
Suggesting information about other products and services.
Maintains customer records by updating information as per company SOPs
Resolves product or service problems by clarifying the customer's complaint
Determining the cause of the problem
Selecting and explaining the best solution to solve the problem
Expediting correction or adjustments.
Following up to ensure resolution.
Contributes to team effort by accomplishing related results as needed.
Provide customers with product and service information.
Upsell products and services.
escalate customer issue to concern person and take followups till the issue get resolve.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Provide FCA for billing issues by defining billing details
Other duties as assigned
The purpose of this study is to investigate the Determinants of Customer Satisfaction in Call center of mobile phone service users in Pakistan. four independent variables includes availability, reliability, completeness and professionalism with one dependent variable named as customer satisfaction were used. reliability, factor analysis and regression analysis technique were used to test the proposed hypothesis. The experiment involves 300 participants from Karachi, Lahore & Islamabad. The findings shows that by the improvement of mentioned service variables customer satisfaction positively effect and the relationship among them are statistically significant. whereas reliability found to have the highest effect on customer satisfaction.