International Travel Consultant
Carlson Wagonlit Travel
مجموع سنوات الخبرة :15 years, 9 أشهر
Communicating with Corporate Travel Coordinators to book options for Corporate Travelers.
Searching Travel Options & Presenting the best deals in terms of Requirements with the help of different GDS (Amadeus, Sabre, and Galileo).
Communicating with All Airline to maximize revenue sale by attaining Adhoc Facility.
Negotiating Corporate and Best Rates with Hotels.
Ensure all bookings & reservations are processed accurately.
Organized all travel related bookings such as airline's domestic and International, railway and ground transportation.
Coordinated with clients gathered all necessary information for travel and recommended appropriate plans.
Planned itineraries for clients and prepared an estimated cost for same.
Organized all supplier rates and fare for customer and assisted in picking best one.
Streamlined and confirmed all bookings and communicated to clients on all medical and luggage issues.
Generated tickets and prepared all necessary documents.
Identified customer complaints and ensured customer satisfaction.
Managed all financial transactions, collected payments and maintained necessary records.
Worked on travel desks of UNICEF and UNDP for American Express.
Attend different training sessions on Business Communication and Customer Services.
Prepare cost effective travel plans and provide excellent customer services.
Being Al-Mojil staff I was responsible to serve King Fahd University of Petroleum and Minerals office for 5 years as team leader.
Responsible for travel plans of VIP’s and student group.
Establish the team in objectives and priorities to align with and support business objectives.
Regularly evaluate the team objectives, plans, procedure and practices and makes appropriate changes if needed.
Oversee and supervise team members, direct daily activities, recruit, train, develop and discipline to ensure a high standard of service is delivered.
Guide and support staff and keep them updated with relevant changes in the industry and assist the employee on any queries and supervise the unit in the absence of office manager.
Supervise staffs, ensure quality of work meets the agency standard and motivate staff to achieve positive contribution on daily basis. Assess staff strength and weaknesses and conduct reduce customer complaints by errors by on-the-job training and coaching. Encourage teamwork and motivation.
Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of work unit.
Air reservations and air ticketing of all airlines.
Being American Express staff I was also responsible to serve Schlumberger office for 1 year.
Organized all travel related bookings such as airline's domestic and International, railway and ground transportation.
Coordinated with clients gathered all necessary information for travel and recommended appropriate plans.
Planned itineraries for clients and prepared an estimated cost for same.
Organized all supplier rates and fare for customer and assisted in picking best one.
Streamlined and confirmed all bookings and communicated to clients on all medical and luggage issues.
Generated tickets and prepared all necessary documents.
Identified customer complaints and ensured customer satisfaction.
Managed all financial transactions, collected payments and maintained necessary records.
Worked on travel desks of UNICEF and UNDP for American Express.
Attend different training sessions on Business Communication and Customer Services.