muhammad wasi ansari

Delivered multichannel customer support (phone, email, live chat)
Resolved technical and service-related issues efficiently
Escalated recurring issues to technical teams for long-term fixes
Maintained high performance under pressure while handling
escalations

Designed, queried, and optimized MySQL/PostgreSQL databases,
improving data integrity and query performance
Assisted in building and testing RESTful APIs, supporting frontend
applications built with React and Vue.js
Debugged existing systems, fixed bugs, and improved system
reliability and performance
Collaborated with senior developers and project managers using
Agile/Scrum workflows
Gained hands-on exposure to deployment processes, version control
(Git/GitHub), and real-world software development practices

Social Work Volunteer &
Event Emcee & Production: Corporate, academic, and community
events

Managed daily IT operations, systems, networks, and hardware to
ensure uptime and security
Improved network infrastructure, reducing downtime by
approximately 37%
Enforced security protocols to safeguard data
Provided technical support and troubleshooting for hardware and
software issues
Supported management with cost-effective ITsolutions during digital
transformation

Delivered multichannel customer support (phone, email, live chat)
Resolved technical and service-related issues efficiently
Escalated recurring issues to technical teams for long-term fixes
Maintained high performance under pressure while handling
escalations