Tahweel Centre Advisor
Al Rajhi Bank
مجموع سنوات الخبرة :15 years, 11 أشهر
Optimize the quality of training by monitoring the work quality, manage new memberships for new customers. Deliver constructive opinion to customers for new banking products and services. Facilitate and govern transactions made through E channels. Issue ER ATM cards for customers. Train and coach the branch team in order to increase customer satisfaction.
Key Accomplishments:
Processed queries sent to head office; guided the clients in using E channels (ATM, App, online). Followed for all relevant departmental policies, Processes, SOP, and instructions to carry out all work in controlled and consistent manner.
Directed the new Tahweel transformation program with close coordination with center manager, area manager and Head office; also ensured full compliance with SAMA and other regulatory authorities (including KYC, AML).
Tasked with the responsibilities to review all Marketing functions of existing and new products to potential customers.
REMITTANCE HEAD TELLER || JAN 2013 TO JUL 2015
Handled all functions related with ATM Replenishment; steered efforts towards sending and receiving the cash/Drafts/FC from regional office as per need. Managed Acct to acct transfers for Al Rajhi customers; transfers between centers (Local) as well as updated and erased customer data in their files as per need. Ensured appropriate filing for different documents for audit purpose and full compliance with SAMA and other regulatory authorities (including KYC, AML).
Key Accomplishments:
Swiftly responded to all queries/instructions received from Area Office/Head Office; monitored stocks of DD/ATM cards.
Administered remittance transfer between local banks. (A/c) also reconciled cash drawer by proving cash transactions.
Supervised all Cash transferring through Express money, Transfast, Prabhu money & Money gram to all countries.
Prepared currency transaction reports, initiated demand drafts in different currencies and exchanged foreign currencies.
Ensured strict compliance with bank operations and security procedures by participating in all dual-control functions.
Counted currency/coins; responded to departments for outstanding issues, managed checks in cash drawers at closing.
• Account Opening
• Monthly Reporting
• Checking of daily reports & ITJ.
• Processing and Issuance of Cheque books
• Maintaining proper record and balancing of Chq Books
• Prepare Pay orders and demand drafts
• Processing of W.Holding Tax deduction
• E-filling of tax returns
• Preparing & posting of clearing (inward/outward & intercity)
• Prepare inward/outward clearing register
• Daily cash reporting to treasury department
• Monthly exhibits
• Utility Bill complaint MIS
• Withholding Tax on withdrawal
• Any other assignment assigned by management.
Inspected invoices and made TA, DA for staff, directed all aspects of bank activity which involve the bank reconciliation, handling auto-cash, misdirected funds, clearing of accounts, miscellaneous checks, and adjustments. Contributed monthly closing and production of financial statements to guarantee accurate and timely reporting. Prepared standard and non-standard journal entries as assigned, reviewed monthly account variations, and reconciled all assigned Balance Sheet and P&L accounts. Participated in and contributes to any audit-related projects by performing assigned review or analysis tasks and providing explanations as required to answer related questions, also completed other assignments, on an as required basis.
Key Accomplishments:
Prepared all schedules and reports for management review, also reconciled the fixed asset ledger to the General Ledger.
Analysed payroll accounts and liaise with payroll staff, also calculated record and reconciled monthly depreciation.
Recorded fixed asset acquisitions, disposals, and transfers, conducted periodic visits to verify property measurements.
Issued monthly customer statements, worked with the Collections Coordinator on past due accounts and bad debts.
Recorded, balanced, and reconciled inter-company transactions and accounts; updated customer files with issued invoices; maintained customer information system with corrected addresses for billing purposes.
Completed my MBA Finance and course related projets within 2 years
Secured 2nd position at university