Group Manager Human Resources
IBL Group Private Limited
Total years of experience :13 years, 8 Months
Key Achievements / Projects
• Managed and led Human Resource Function of 06 group companies of IBL group while performing under Matrix Reporting to respective Managing Directors, BOD and Group CHRO
• Engaged and remained a key member for Organizational Transformation Journey _ Mission-01 Program conducted by world renowned OD consultanting firm. Redefined Organizational Core Values, Leadership Model, Performance Management Model, Competency Framework, Finalized roles and responsibility of Center of Excellence / Group Corporate Structure
• Proposed and developed Training Academy to fulfil Training’s needs; conducted TNA, designed Training Calendar and executed Training sessions and workshops. It boosted employee motivation and improved growth and efficiency
• Redesigned Performance Management System and implemented performance bonus to foster performance driven culture within organization
• Remained a key member of committee for Organizational Restructuring, Right Sizing & Re-Evaluation of Top 50 positions to ensure right people at right place in line with the business plans
• Formulated, implemented and communicated key HR policies and procedures for the group. It clarified and enhanced communication, understanding and execution of key HR processes
• Closed and hired key positions and various New Business (Sales & Marketing) Teams across Pakistan which helped organization achieve its objectives and enhanced team performance thereby building a robust pipeline and candidates pool to support the business objectives
• Conducted OHI (Organizational Health Index) Survey and took up various Employee Engagement Programs to nurture Culture and improve employee morale
• Introduced and implemented Orientation and Acculturation programs for new joining employees
• Implemented SAP-HCM being Project Manager
• Actively handled IR/ER and Legal Affairs i.e. employees’ grievances, disciplinary actions, lay-offs, dismissals, court disputes in the best interest of company
Work Responsibilities
• Develop, implement and monitor HR manual, employee handbook, policies and procedures based on corporate philosophy, relevant legislation and best HR practices
• Facilitate in driving organizational change to improve individual, team and organizational performance
• Anticipate, plan and forecast human resources on the basis of organization’s current and future needs to ensure right kind of people at the right time and right place in order to meet individual and organizational goals
• Drive HR related cost savings and manage HR budgets as set by the management
• Manage recruitment and selection process within agreed time-frames while ensuring candidates fit the role and organizational culture; Counsel managers on candidate selection; Oversee full range of talent acquisition process from ‘Attraction to Retention’ and ensure a robust pipeline and candidate pool to support the business objectives
• Work closely with HODs and line mangers to identify training needs and trends within the business; recommend, initiate and implement strategies to enhance people capabilities and design a solution which includes a blended approach to learning such as coaching, mentoring, classroom training, 1-2-1 sessions, etc.
• Manage performance & reward management cycle, and compensation & benefits plans
• Manage and direct Human Resources team to deliver a comprehensive HR Operations and Services to the business
• Participate in company-wide HR initiatives, special projects and any additional functions associated with HR
• Responsible for investigating and resolving workplace issues while preserving the employer-employee relationship
• Responsible for activities as a member of Employee grievance handling committee
Key Achievements / Projects
• Proposed, executed and implemented company-wide Job Grading Structure & Re-designing Compensation. It aligned grade wise allowances, benefits, salary ranges and maintained Internal and External Equity.
• Proposed, devised and implemented Performance Management system both for Office and Field staff as a tool of measuring performance. It enhanced communication and feedback between employee and supervisor, cleared expectations, performance standards and improved individual and team performance.
• Lead and improved HR Operations and functions through optimizing key HR processes which includes but not limited Payroll Processing, Confirmation and PF Contributions, Full and Final Settlements, Health and Life Insurance, ISO audit compliance, Vehicle Database, etc.
• Worked closely with HOD’s and OD consultant in finalization of Competency Framework.
• Initiated many employer branding activities and participated in Job fairs and campus drives.
• Proposed, initiated and performed activities as a Coordinator of CEC (Central Executive Committee).
• Initiated employee recreational activities i.e. picnics, cricket tournaments, etc. for the first time in Genix history.
Work Responsibilities
• Developed, implemented and monitored HR policies and procedure manual and employee hand book
• Worked closely with the management to promote and drive organizational effectiveness efforts, OD projects related to organizational analysis, culture and change initiatives, and employee learning
• Managed overall Manpower planning and budgeting exercise and ensure that organization’s current and future human resources needs are fulfilled
• Managed recruitment process and life-cycle, including process of sourcing, attracting, recruiting, interviewing, offer and on-boarding employees to the organization
• Analyzed the skills and competencies required for each particular job and develop /revise job descriptions as and when required
• Analyzed training needs; Planned, developed, and provided training and people development programs
• Led, devised and implemented entire spectrum of performance management process; Contributed to development organization’s competency framework
• Managed and directed Human Resource team to deliver a comprehensive HR Operations and Services to the business which includes but not limited to Payroll, HR Operations, HRIS, Health & Life Insurance, Full & Final Settlement, Time & Leave Management, etc.
• Researched, implemented and administered company’s compensation and benefit plans
• Consulted with Legal Adviser and handle Industrial Relation activities for the company, including handling all matters related to service provider’s employees, disciplinary actions, grievances, counseling, staff misconduct, advising and guiding management on the best practices and relevant employment laws
• Participated in company-wide HR initiatives, special projects and any additional functions associated with HR
Key Achievements / Projects
• Introduced and implemented work process and procedure to align and streamline employee hiring process and its related areas. It minimized error rates and ancillary tasks involved, improved customer satisfaction and reduced turnaround time by 35%.
• Initiated and aligned organization wide Job Descriptions with position profile, probation and annual performance reviews. It reduced employee and line manager’s conflicts, optimized and aligned individual efforts to fill the gap for achievement of organization’s objectives.
• Proposed, planed, led and executed Business Process Management project. A web bases application and SMS services for online leave management. It saved cost, enhanced customer satisfaction, improved business process and eliminated process redundancy.
• Supported in implementation of web based HR Portal to let the departmental heads and supervisors have easy access and service their own HR needs (includes employee personal information, education, salary slips, attendance and overtime) that formally required costly participation of HR department. This technology and modern HR measurement system helped to create the high-performance work system.
• Full coordination, commitment and team work in reengineering and streamlining HR work processes, policies drafting & flow charts for the SAP-HCM Implementation as a team member and in a lead role.
• Successfully leaded, devised, planed, executed and accomplished RFID based Access controls (Integrated with Fire Alarm System) and time machines system. It upgraded the infrastructure, improved safety, provided adequate protection of vital records and controlled access to the facility.
• Introduced and implemented work/process flow and procedures of full and final settlement and exit interview activities which increased productivity and efficiency, eliminated duplication and cut-off cycle time by 30%.
• Developed and designed reconciliation report on SAP for monthly actions verification at the time of payroll processing. It improved efficiency and reduced turn-around time by 75%.
Work Responsibilities
• Led HR International Operations and act as an HR business partner to the International Business Department and International Markets
• Contributed to development of HR manual, Employee Handbook, draft and propose overall HR & Administration policies and procedures, Memorandums of understanding and file notes in accordance with corporate philosophy, SOPs, laws of the land, and market best practices
• Led HR Operations (Pakistan) and activities which include but not limited to:
o Appointments, confirmations, promotions, transfers, leaving (Master data maintenance into SAP-HCM, letter issuance and record keeping)
o EOBI, PF, Gratuity, OPD Reimbursements, Insurance-Life & Medical, Time & Leave management, HR Audits, Personnel file management
o Field Force Management
o Administrating and disbursement of Payroll
o Complete separation procedures, Full and Final Settlements and Exit Interviews
o Analyze data and design reports for management and other stake holders
• Coordinated and supported in managing and administering recruitment and selection process in order to attract the right candidates that meet the company’s human resource requirements
• Actively involved in annual activities i.e. Manpower Planning and Budgeting; and Performance Management
• Coordinated with consultants/surveyors and internal stake holders for conducting Comp. & Ben. surveys in Pakistan, Philippines and Vietnam
• Conducted Training Need Analysis and developed Annual Training Plans and strategies, and implement a monthly/Annual Training Calendar
• Looked after HR Services and administration functions i.e. Fleet Management, Mobile phones and SIMs, Photocopier resources, Courier and mail services, facility cleanness and hygiene
• Coordinated, participated in activities and counsel labors in line with compliance audits
• Coordinated with and supported ISO department in preparation of quality and compliance audits and ensure environmental safety measures, floor cleanness, etc. as a committed team player
• Updated day to day operational reports and updated the management with current progress of orders
• Provided effective & proficient support to Director Operations in executing all activities set out for departments
• Kept strong follow - up to get the work done
• Handled routine office correspondence & other administrative issues efficiently and independently
• Organized and managed official events, functions and training programs
• Responsible to increase company’s business by providing services (US based clients) through outbound calls
• Maintained and achieved high level of courtesy with effective call handling skills
Studied 36 Courses