محمد زيشان

Store Operations:

Oversee daily store operations, including order processing, picking, packing, and dispatch.

Monitor and optimize order fulfillment timelines to meet delivery commitments.

Manage inventory levels, conduct regular stock checks, and identify and address stock discrepancies.

Implement inventory control strategies to minimize waste and optimize storage space.

Team Management:

Recruit, hire, and train store staff, including pickers, packers, and supervisors.

Motivate and lead the team to achieve operational goals and maintain high morale.

Conduct performance reviews and provide feedback to improve individual and team performance.

Customer Experience:

Prioritize customer satisfaction by ensuring accurate and timely order fulfillment.

Address customer concerns and complaints promptly and professionally.

Store Expansion and Optimization:

Participate in the planning and execution of new store openings.

Conduct store audits to identify areas for improvement and implement corrective actions.

Continuously seek opportunities to optimize store layout, workflow, and processes.

Achievements:

Successfully opened and launched multiple dark stores within a short timeframe, exceeding target timelines.

Implemented efficient order picking and packing processes, resulting in faster fulfillment times and improved customer satisfaction.

Optimized inventory management strategies, reducing stockouts and overstocks while minimizing waste.

Led and motivated a high-performing team, achieving operational targets and exceeding customer expectations.

Implemented cost-saving initiatives, resulting in significant reductions in operational expenses.

Continuously improved store performance metrics, such as order accuracy, on-time delivery, and customer satisfaction.

Successfully adapted to changing business needs and implemented innovative solutions to improve efficiency and customer experience.

Administering day-to-day operations of first mile and last mile; monitoring incoming goods; reviewing stock in hand;identifying excess, deficit & dead stock in order to identify stock movement accurately & meet customer needs

Coordinating & assisting in managing extensive vendor sourcing and relations along with daily first mile and last mileoperations while maintaining a clear communication & coordination between first and last mile for smooth functioning

Delivery Partner Management:

Recruit, onboard, and manage a fleet of delivery partners.

Provide training and support to delivery partners to ensure adherence to company standards.

Delivery Route Optimization:

Develop efficient delivery routes to minimize travel time and fuel consumption.

Utilize route optimization software to create optimal delivery schedules.

Monitor real-time delivery progress to identify and resolve any issues.

Order Tracking and Status Updates:

Implement a robust system to provide the proactively communication with customers about any delays or issues.

Delivery Performance Analysis:

Analyze delivery metrics, such as delivery time, order accuracy, and customer satisfaction.

Identify areas for improvement and implement corrective actions.

Track key performance indicators (KPIs) to measure the effectiveness of delivery Associates.

Customer Experience:

Train delivery partners on customer service best practices.

Implement strategies to enhance the overall customer delivery experience.

Achievements:

Optimized delivery routes and schedules, reducing average delivery time by 25% and fuel consumption by 20%.

Reduced delivery-related customer complaints by 8% through effective issue resolution and proactive communication.

Negotiated favorable rates with delivery partners, resulting in a 35% reduction in delivery costs.

Implemented a successful peak hour delivery strategy, ensuring timely deliveries during high-demand periods.

Developed a robust delivery partner training program, improving delivery partner performance and customer satisfaction.

Successfully launched a new delivery service, such as express delivery.

Collaborated with technology teams to develop innovative solutions, such as automated delivery scheduling and real-time order tracking.

Implemented a quality control process to ensure the timely and accurate delivery of perishable items.

Inventory Management and Optimization:

Reduced Inventory Damage:

Implemented rigorous handling and storage procedures, significantly reducing damage rates.

Optimized Inventory Levels:

Leveraged advanced techniques to minimize stockouts and overstocks.

Improved Inventory Accuracy: Implemented regular cycle counting and reconciliation processes.
Warehouse Operations and Expansion:

Successful Warehouse Openings:

Played a key role in planning, setup, and launch of multiple new warehouses.

Optimized Warehouse Layout: Designed efficient layouts for maximum storage capacity and streamlined operations.

Enhanced Warehouse Productivity: Implemented lean principles to reduce costs and improve productivity.

Data-Driven Decision Making:

Leveraged Data Analytics:

Utilized data analytics to identify trends, optimize inventory levels, and make informed decisions.

Developed Key Performance Indicators (KPIs):

Created and monitored KPIs to measure inventory performance and identify improvement areas.

Implemented Predictive Analytics:

Utilized predictive analytics to forecast demand, optimize inventory levels, and reduce waste.

Documented individual Management and Associate performance, administered action plans to develop individual skills and promote growth; ensured Payroll expectations were compliant and deadlines were met Strived for 100% accuracy and compliance in cash and inventory levels

Acted as Operations Manager for the Distribution Center, provide direct leadership to a headcount of over 56 employees and worked with different business units while managing daily activities to ensure business operate in efficient manner

Store In Charge

Handled the team of 16 MP. Forecasting, Planning and Data warehousing