IT Support Analyst
Jadarah United
Total years of experience :13 years, 8 Months
Provide technical solutions to commercial organizations for variety of IT infrastructures including surveillance systems, conference call systems, wifi infrastructures, current IT infrastructure improvements.
- Interacting with and developing strong relationships with technical contacts and IT vendors.
- Provides IT Infrastructure services vision according to company’s requirements and expectations.
- Searching for the right vendor and preparing quotations.
- Managed technical Platform implementations and integration with clients and Team.
- Delivered Presentations to improve technical infrastructure in client’s premises.
- Managed Pre and Post-sale customer support and solutions.
Operational Projects Supervised includes Technical & Managerial Abilities
- Service Level Agreement (SLA) support of CCTV, CATV and Wifi for 5 branches of Four Seasons Hotel Jubail.
- Design & Deployment of WiFi Infrastructure for BAISAN Hotel, AlJubail using D-Link DAP-2360 with Cloud Management Server.
- Design & Deployment of LAN & WAN Infrastructure for Nassar-H-Alhajri, AlJubail Industrial Area 2 using D-Link and UBNT devices.
- Site Survey, Design & Deployment of LAN, Wi-Fi, Surveillance System and DataCenter Infrastructure from Raw to Catering for BestPrint Printing company using HP, HikVision, D-Link and Cisco Devices.
- Design and Deployment of AAA Radius Server for Radmah Hotel, AlJubail. KSA.
- Responsible to report Director IT - (GCU).
- Responsible to deal with vendors for new IT infrastructure deployment (hardware & software).
- Answer employees and students inquiries regarding hardware & network access issues.
- Performing & ensuring proper installation of cables, operating systems or an appropriate software.
- Maintain records of everyday problems and remedial actions taken for solutions.
- Refer major IT problems or defective IT products to vendors or Technicians for services as Printers, WiFi Access Points, PCs.
- Promoted to ITS Technology Specialist and Trained 4 IT Support Specialist from Raw to Catering.
- Migrated 900+ Dell Workstations from Windows XP to Windows 7.
- Added HP Blade System Infrastructure as a requirement for Library catalogue database.
- Responsible to deal with vendors for new IT infrastructure deployment (hardware & software).
- Dealing with vendors, Designed 2 IT Labs with all of the infrastructure needs & requirements from beginning to end.
- Analyzed and suggested changes to current IT infrastructure.
- Vendor management under company rules & regulations in order to obtain cost optimization.
- Wireless Infrastructure deployment (Aruba) for all GCU Campuses using WAN accelerator.
- Auditing: Designed an Operational Manual which was having all detail of LAN, WAN, HW, SW, Routers, Switches, AP and Firewalls along with asset numbers. It helped me for controlling, filtering and mapping my day to day operation in an excellent way.
- Integration from previous to upgraded server versions.
I was responsible to provide :
* First Level Support (software, hardware and networks).
* Day to day admin and monitoring of network use.
* Resolving issues of Ms Office, Windows, Outlook, Internet, Printers, Network etc.
* Managing problems from identification of the root causes through the major incidents to the provision of quality solutions and service recovery / delivery.
* To perform ongoing performance tuning, hardware upgrades, and resource optimization as required and other duties as assigned.
* Installing new software and hardware (servers, printers, computer workstations).
* Overseeing security of all systems, especially the internet, and installing antivirus protection.
* Fixing network faults and technical support for people using the network.
* Making sure all IT meets industry standards. Minimising the impact of problems on the availability of services.
Promoted as Asst. Network Administrator after 6 months and responsible for:
* Maintaining Proxy Server, DNS Server, E-mail Server.
* Active Directory: Creating user accounts, resetting passwords, assigning permissions.
* Giving feedback to customers and senior management on networks, handover and demonstration of the new software releases and necessary hardware changes.
* Planning future improvements, suggesting IT solutions to business problems.
* To troubleshoot system and network problems with appropriate support from internal team/external contractors.
* Perform routine audits of systems and software.
studied CCNP Security Modules.
Information Technology, Network Fundamentals, Wireless Network Solutions, Operating Systems, Security Modules.