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Mohamed Shanawaaz Khan, Applications Support Engineer

Mohamed Shanawaaz Khan

Applications Support Engineer·Belgotex Floors,

Saudi Arabia

Diploma, Information Technology

Work experience

Total years of experience: 10 years, 8 months

Applications Support Engineer

January 2019 - October 2024

Belgotex Floors,

Pietermaritzburg, South Africa

January 2019 - October 2024

• Senior Level Support
• Systems Administrator
• Microsoft D365 F&O - User Admin + Systems Support
• Microsoft Office 365 Administration + Support
• Printer Fleet Management - Contracts, access and usage
Monitoring
• Part of Project Management ERP Migration team - AS400
CAMS to D365 F&O Roll Out
• Ubiquiti Unifi - Wifi Access Management and Reporting
• Microsoft Active Directory - User And Access Management
• VmWare Vcenter - Managing Resources Access and
Creating/Removing Servers
• Disaster Recovery Testing
• Licensing Renewals and Vendor Liaison
• Veeam Backup And Replication - Keeping the software up to
date as well as file restoration
• Year-end Backups as well as ensuring the offsite collection
was completed
Company industry:
Textile & Apparel Production
Job role:
Information Technology

Desktop Support Technician

January 2014 - October 2018

Belgotex Floors,

Pietermaritzburg, South Africa

January 2014 - October 2018

• Junior Level Support
• Hardware setups
• Troubleshooting
• Maintenance
Company industry:
Textile & Apparel Production
Job role:
Information Technology

Education

ITCA

December 2012

December 2012

Diploma, Information Technology

South Africa

Skills

COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPUTER SYSTEMS
Intermediate
COMPUTER SYSTEMS
Intermediate
CONTRACT NEGOTIATION
Intermediate
CONTRACT NEGOTIATION
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT DYNAMICS 365
Intermediate
MICROSOFT DYNAMICS 365
Intermediate
MICROSOFT OFFICE 365
Intermediate
MICROSOFT OFFICE 365
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
REMOTE DESKTOP SOFTWARE
Intermediate
REMOTE DESKTOP SOFTWARE
Intermediate
TEAMVIEWER
Intermediate
TEAMVIEWER
Intermediate

Languages

English
Beginner

Training and Certifications

Certifications
Microsoft Certified IT Professional: Enterprise Administrator on Windows Server 2008
Applications Infrastructure, Configuration Microsoft Certified Solutions Associate Windows Server
Network infrastructure, configuration Microsoft Certified Technology Specialist: Windows Server
Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server