Customer Service Technician
Star Services
Total years of experience :18 years, 1 Months
Configiuration of Simens, Aztech, Aztech 3G, Dlink
Installation and Configuration of CCTV camera’s
Installation of SIP servers (session Initialization Protocol)
Migration of copper to GPON (Gigabit Passive Optic Network)
Installation of new service order (ADSL, telephone)
Configuration of home base and business class routers. Included Cisco series.
Troubleshooting of fiber and as well copper media.
Troubleshooting of LAN, WAN
Using of PMS (Provisioning Management System)
Using of CBCM (Corporate Billing & Customer Management
In Field Customer Care (Migration, Installation, Complains)
Making Work sheet of daily work and Report to Supervisor
Fiber (testing and Patching) by using PON meter and light Source
Coordinate with various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems.
Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries.
Operate desktop computer to compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions; prepare, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings.
Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors.
Responsible for preparing data entry for computer entry, maintaining databases, entering accountant and customer data, processing account and customer source documents, maintaining data entry requirements, securing information, testing customer account system upgrades and changes.
I have completed Associate Engineer diploma of 3 years major in Electronics Technology under Punjab Technical Board Lahore. And I got A+ grade in that.