Senior Manager IT Infrastructure
Higher College of technology
مجموع سنوات الخبرة :17 years, 9 أشهر
A meticulous and highly skilled Senior Learning Technology, IT Infrastructure and Support Services Program Manager with over 20 years of experience gained across various sectors. Offering extensive experience working through complex problems, managing risks, and encouraging others to contribute to the decision-making process. Excel at building mutually beneficial relationships and demonstrated ability to sustain excellent stakeholder relationships. Analytical, insightful, and a highly disciplined problem solver with a demonstrated ability to identify and secure project resources while providing quality leadership that invokes committed professional participation at the employee, contractor, and subcontractor levels. Offers experience scaling a business through rapid growth. Expertise in IT Governance, Audits, Program management and Field Operations. Renowned for playing an integral role in implementing new Agile ideas & practices. Proven experience cultivating and fostering a positive team culture to confront uncertainty, embrace challenges and handle fast-paced environments.
•Received Abu Dhabi Excellence Award.
Lead Implementer role in DR Drill.
• Recently received ISO 20000 implementation Award.
• Received Best Change Manager Award.
• Actively involved in VMware, EMC & Microsoft Virtualization Implementation.
• Recently Implemented and certified ISO 20000, 22301 & 27001 in ADEC
• Recently received achievement award from Etisalat CEO and ADEC DG on Abu Dhabi Schools Infrastructure.
• Successfully, Designed and managed ADEC NOC (Network Operation Center).
• Actively served as a Lead Project manager of Manage Engine IT 360 Infrastructure monitored the implementation covered ADEC-HQ and 250+ Schools.
• Functioned as a Lead Project manager of Centralized Manage Engine Service Desk plus of 18000 users.
• Also, officiated as a Lead Project manager of Service Desk, Password manager and Event Log Analyzer.
• Credited with the best employee award from ADEC Director General.
Work Outline:
• Implement & Manage ADEC’s Change Management & Release Management System.
• Spearhead a team of 12 IT Support Staff and report to the IT Head.
• Instrumental in handling the IT Services Management in Education Sector from analysis, architecture and design, to planning, implementation, and support.
• Orchestrate Service Desk in ADEC including Servers farm & Services.
• Black Berry Enterprise Version 10/5/4 Administrator.
• Steer the process of IT 360 Infrastructure monitoring in ADEC.
• Foster management of password Manager and event log analyzer.
CISA (Certified Information System Auditor)
COBIT5 Foundation Certified
ITIL Expert
ITIL Service Offering & Agreements SOA
IT DR Specialist
ISO 22301 Lead Auditor Certified
ISO20000 Certified Lead Auditor
ITIL V3 Continual Service Improvement
Certified Data Center Professional
ITIL V3 Planning Protection & Optimization
ITIL V3 Operation Support Analyst
ITIL V3 Foundation