Business Development Manager
Business Development House
مجموع سنوات الخبرة :6 years, 9 أشهر
• Established and nurtured relationships with key stakeholders to enhance customer satisfaction and loyalty, leveraging software tools like Salesforce CRM and HubSpot.
• Implemented a customer segmentation strategy using Google Analytics and Tableau, resulting in a 200% increase in revenue from high-value customers.
• Developed and executed a successful marketing campaign, utilizing Mailchimp, which generated leads worth $1.2 million.
• Created and implemented a strategic business plan leading to a remarkable 75% increase in customer retention, with support from Zendesk for customer service.
• Introduced innovative process improvements that reduced operational costs by 20%, implemented through software solutions like SAP ERP and Lean Six Sigma methodologies.
• Led cross-functional teams to achieve project milestones and deliverables, utilizing collaboration tools such as Microsoft Teams and Trello for efficient communication and task management.
• Conducted market research and competitor analysis using tools like SEMrush and Ahrefs, informing strategic decision-making and product positioning strategies.
• Nurtured valuable connections with key stakeholders to boost client satisfaction and loyalty, leveraging Insightly CRM.
• Implemented a targeted customer segmentation approach using Adobe Analytics, resulting in a significant 150% surge in revenue from high-potential clients.
• Orchestrated a successful marketing initiative through MailerLite and ConvertKit, yielding leads valued at $610, 000.
• Crafted and executed a strategic business roadmap that led to a notable 55% uptick in customer retention, with support from Zendesk and Sage Intacct.
• Introduced efficient process enhancements that trimmed operational expenditures by 10%, harnessing the power of Click-up and streamlined workflows.
• Directed cross-functional teams to achieve project milestones and objectives, utilizing Wrike and Discord Automation for seamless collaboration and task coordination.
• Developed and maintained documentation for security equipment, including operating instructions and maintenance records, by Devolutions.
• Established and documented standard operating procedures for equipment use and maintenance, leveraging Freshservice.
• Managed an up-to-date database of contacts and vendors, ensuring accurate and timely communication, utilizing ServiceNow and Sage CRM.
• Implemented an employee performance evaluation system via online attendance tracking tool Clockify, monitoring shifts and hours worked effectively.
• Oversaw shift scheduling and resource allocation using RotaCloud, optimizing workforce management and ensuring seamless operations.
• Collaborated with internal teams to define customer success metrics and measure customer success.
• Ensured customer success by proactively monitoring customer usage and providing timely support.
• Researched and resolved customer billing disputes, resulting in improved customer satisfaction and retention.
• Managed customer accounts, ensuring that billing and payment information was accurate and up-to-date.
● Developed insights about all business related activity and run moc business that generated over billions of Pounds in European Market ● Developed comprehensive expertise in optimizing supply chain operations, logistics strategies, and operational efficiency to drive business growth and profitability. ● Engaged in advanced coursework covering critical areas such as supply chain optimization, inventory management, transportation logistics, and global trade dynamics. ● Honed analytical skills to assess supply chain processes, identify inefficiencies, and implement strategic solutions enhancing performance and competitive advantage.
● Completed a comprehensive undergraduate program focusing on electronics engineering, encompassing theoretical knowledge and practical applications in the field. ● Acquired a strong foundation in fundamental principles of electronics, including circuit design, digital electronics, signal processing, and communication systems. ● Engaged in hands-on laboratory exercises and projects to develop practical skills in designing, testing, and troubleshooting electronic circuits and systems. ● Gained proficiency in utilizing industry-standard tools and software for electronic design and simulation, contributing to a holistic understanding of electronic engineering concepts. ● Applied theoretical knowledge to real-world engineering challenges, fostering problem-solving abilities and critical thinking skills essential for success in the field of electronics engineering. ● FYP: RC Hexa Copter capable of carying 1.5 pounds payload.
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