محمد فرقان مبشر

• Act as the first line of help for all kinds of IT incidents, problems, and requests
• Answer telephone calls/ Emails and log incidents and problems in the Service Desk application.
• Microsoft 365 Management, Configuration, Troubleshooting, Maintenance.
• Network Attached Storage (QANP) Management and Troubleshooting.
• Use Service Desk - ITSM solution on-premise to enter, manage, follow up, and update ticket status.
• Ensure to provide timely status updates on open incidents, follow up until its closure with L 1 & 2 teams.
• Inspecting and troubleshooting the Time attendance recording devices distributed across all sites.
• Perform incident classification, prioritization, correlation with other reported incidents and
• Relocation of PCs, Mac & Peripherals as required by users
• Selective quality checks on closed incidents & service requests
• Troubleshoot repeated and common issues reported in ServiceDesk
• Provide end-user desktop support via remote control viewers.
• Onsite installation of new PCs, iMac & locally attached peripherals such as printers, image scanners.
• Installation of additional applications as per user’s requirements as per COMPANY IT approved list.
• Meeting room arrangements & supporting Skype meeting, WebEx, GoToMeeting, teleconference calls.
• Multimedia / AV Support for presentation and meetings.
• Preparation and onsite installation of Networked printers
• Preparation and onsite installation of local Printers for users.
• Upgrade of PC hardware as required such as increase of memory or hard disk size.
• Troubleshooting of hardware and software for PCs, Mac & Peripherals.

Key Responsibilities:
• Build, monitor, maintain, and troubleshoot whole IT Infrastructure BHMS and Grammar International School (A Project of BH Management System Pvt LTD)
• Installed and configured client computers with operating systems and necessary software. • Maintained and upgrade computer software, hardware, office telephones.
• Worked on troubleshooting issues and coordination with suppliers for hardware and software • Content Filtering and Removable devices management for Users.
• Setup multiple platform workstations (Windows 9X, ME, 2K, XP, and Linux CentOS) to test • Guest WIFI Management - create and assign temporary guest users for Guests.
• File Server Management - Allow only authorized user’s access to the file server.
• Monitor, operate, manage, troubleshoot, and restore service to terminal service clients. • Manage strategic relationships with key IT product and service providers.
• Manage IT resource requirements to ensure the appropriate balance between tactical and strategic demands
• Communicate and coordinate effectively with internal customers and third-party vendors.
• Perform desktop hardware/software installations and problem resolution on Windows and for local and remote users.

• Installed and configured computers with operating systems and necessary software at client’s site.
• Point of sales (NCR), installation, troubleshooting and configuration for users at client’s site.
• Maintained and upgrade computer software, hardware, office telephones at client’s site.
• Installation and up gradation of Ant viruses (Symantec, Kaspersky, Eset) at client’s site.
• Migration, restore and backups of data from desktop and laptop at client’s site.
• Isolation of latest Operating System issues at client’s site.
• Joining /disjoining the Computers to the domain at client’s site.
• IT Asset and Inventory Management at client site.
• Create/Delete and manage users in Active Directory at clients site
• Printers installation & troubleshooting issues at client’s
• Setup multiple latest platform (Windows 7, 8.1 and 10 ) at client’s site
• Configure, Archive Email and troubleshoot office 365 issues at client site.

• Worked on troubleshooting issues and coordination with suppliers for hardware and software at client’s site

• Software and Hardware installation, troubleshooting and maintenance.
• Connecting remotely to business partners computers to resolve issues.
• Install and configure computer systems, printers.
• Monitor and maintain computer systems.
• Set up new user mail accounts.
Checking computer equipment for electrical safety.
• Configure user rights for various applications;
• Planning and undertaking scheduled maintenance upgrades.
• Troubleshoot the system & network problems and diagnose and solve hardware/software faults.
• Replace parts as required;
• Provide support, including procedural, documentation;
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Test and evaluate new technology.

• Analyze and develop software solutions
• Work with Team Supervisor
• Collaborate with team to design and optimize code base
• Design flowcharts and user guides
• Log all programming tasks and procedures
Worked On these Web Technologies
• ASP.NET, .NET Framework 3.5/4.5, MVC
• Angular JS, HTML, JSON, XML, CSS, JavaScript
• MS SQL Reporting Services 2005/2008
Databases
• MS SQL Server 2014/2012/2008
Programming Languages
• C#, MVC 5.0
And Hands-on
• Video Conferencing
• Cloud Backup
• File sharing
• Remote Desktop Management
• File servers Management