Muhammad Gulfam Mureed

• Oversaw for daily IT operations, monitoring infrastructure services, and performance for smooth operation to maintain 99.9% SLA.
• Review the SOW with client focal points and finalize the project.
• Prepared weekly/monthly IT operations reports, weekly meeting agenda, and KPI dashboards for senior management.
• Oversaw for creation and updating IT policies, processes, procedures, and systems in line with best practices and the company code.
• Collaborated to IT roadmap planning and aligned infrastructure strategy with organizational goals.
• Directed all the phases of the project implementation including execution as per the project scope of work.
• Evaluated customer requirements and propose solutions to meet their expectations.
• Aligned IT operations with business growth objectives by optimizing M365 licensing costs, streamlining onboarding workflows, and
enabling seamless multi-site expansion through scalable cloud infrastructure.
• Supervise the communication gap between vendor and non-technical teams to facilitate the technical evaluation of the product.
• Carried out quarterly internal IT audits to optimize licensing costs, disable non-active user accounts, review enterprise application usage,
and enforce least-privilege access controls across all systems.
• Oversaw for Microsoft Azure Infrastructure (Entra ID, 365 Admin center, Security, Compliance, Endpoint Management, Exchange Online,
SharePoint, and Teams) and directed global licensing strategy (E3/E5/MDM, add-ons, cost optimization).
• Oversaw for configuration, scheduling, and weekly review of the servers automatic backups on local network path and Acronis.
• Oversaw for network infrastructure including firewalls, Switches, and WLCs (Ubiquiti, IP-COM, Ruijie & Unifi).
• Managing and leading IT Infrastructure of VMware ESXi 6. X & 7. X environment and day-to-day operations.
• Oversaw for Microsoft Teams administration (Chat and Meetings, email push notification), publish new applications & etc.
• Oversaw for 2016 Microsoft on-premises environment, which included Exchange, GP, DNS, DHCP, AD, and DC.
• Authored various IT policies, procedures, and project completion reports.
• SSO implementation for various applications such as Priva, NetSuite (Sandbox & Production), Deal Cloud, ZenHR & TeamViewer.
• Oversaw full Joiner-Mover-Leaver lifecycle globally, including security policy endorsement, onboarding training, and off-boarding.
• Oversaw for Microsoft Preview tool for eDiscovery, Data Sensitivity labels, & DLP, Compliance Manager & etc.
• Oversaw for Microsoft Defender platform for various Incidents, Threads, Malware, Ransomwares, Phishing emails, Suspicious activities,
Web filtering/URL blocking, Assets & Endpoint Security recommendations, Identity, and Email & Collaboration management.
• Administration of Oracle NetSuite ERP system, Including configuration, users/roles management, SAML Sign-in and system integrity.
• Supervised Jira platform implementation, integration, automation, and dashboard creation, modification etc.
• Supervised NinjaOne platform implementation for management, monitoring and remote administration for various applications.
• Oversaw the management of TeamViewer, including end-user support, licensing, devices, users, policies, and migrations.
• Oversaw for Google Workspace for users, roles, platform management, applying security best practices to keep the system secure.
upgrades.
• Supervised IT budget, identified cost reduction opportunities, and ensured effective resource allocation.
• Led the team to upgrade the hardware and software as part of the project for mission-critical applications, servers, and network appliances.

• Served as IT Support Engineer, coordinating deployments, investigating switches, providing desk-side assistance, resolving wireless LAN
issues, and supporting Java and Oracle-based applications. Acquired proficiency in configuring and troubleshooting access points.
• Supported a sizable LAN/WLAN network, Windows XP, and Microsoft Server 2003, and approximately 1500 endpoints.
• Coordination with Systems, Networks, UC, Exchange, and other departments to fix day-to-day issues, including mobile devices.

• Supervised a team of 7 peoples and provided them with technical/managerial assistance.
• Rendered the UC services including Microsoft Teams, Zoom, Cisco WebEx, and other cloud collaboration tools.
• Liaised with internal and external parties for Internet services selection and procurement for both new and existing offices.
• Led the execution of various IT Infrastructure projects across the globe.
• Led and Supervised end-to-end project implementation prepared and presented a detailed project completion report.
• Led and supported the technical/non-technical teams in resolving project-related issues.
• Drafted RFPs, secured management approval, and collaborated with procurement for the acquisition of various products.
• Led, organized, and carried out meetings for discussing RFPs related to new IT infrastructure projects and upgrades.
• Prepared Cisco BOQs, designs, and plans for new global offices, encompassing both passive and active elements.
• Technical discussions with stakeholders for project/product specifications, device selection, and evaluations within budget constraints.
• Communicate project progress, updates, and risks to stakeholders, including senior management and cross-functional teams.
• Led and supervised all the phases of the project implementation including execution per the project scope of work.
• Led project documentation, and tracking, and scheduled weekly meetings with vendors for technical discussions and regular updates.
• Supervised infrastructure projects encompassing service and hardware selection, vendor coordination, and administration.
• Led several organizational-level training sessions on Cisco WebEx Teams, Meetings, Events, and Webinars.
• Propose improvements in internal processes against best practices in pursuit of greater efficiency.
• Conduct post-project evaluations to assess project outcomes, capture lessons, learned, and identify areas for continuous improvement. Implemented, operated, maintained, and integrated Ciscos Calendar services for the Cisco WebEx platform.

• Lead Pre and Post-sale teams to manage end-to-end project implementation, managing CAPX and OPEX.
• Hands-on experience with various BOQ configurator tools such as Cisco CCW, DELL configurators, and VxRail deployment.
• Compiled and prepared BOQs according to RFPs or customer requirements and prepared project implementation plans with milestones.
• Carried out weekly customer meetings to understand needs and budget for proposing solutions.
• Directed all the phases of the project implementation and execution per the projects SOW.
• Reviewed RFPs technically and recommended hardware based on requirements.
• Receive/Review the technical proposals and conduct technical evaluation with all the assigned focal points.
• Identify and remove obstacles and dependencies, develop, and maintain a risk register and action tracking system.
• Possessed knowledge of various servers, Networking, and Security solutions.
• Acquired knowledge of major data center infrastructure suppliers like CISCO, Juniper, Palo Alto Networks, Dell EMC, F5, and VMware.
• Collaborated with other departments to streamline logistics and sales processes, enhancing sales.
• Orchestrated with CTO, sales, and technical teams on RFQ and RFP requirements.
• Developed a deep understanding of the clients technical and business priorities, issues, and initiatives to identify solution opportunities.

• Collaborated on the deployment and operation of the Cisco Enterprise and Hosted Contact Center, Voice recording, reporting, EIM/WIM,
and IP Telephony solutions.
• Supervised voice gateways, servers, network devices, monitoring tools, networking protocols, SPAN, RSPAN, and VC devices.
• Played a pivotal role in deploying, and gained expertise in LLDs, BOQs, HLDs, and server administration.